• Mediate between clients, brokers, carriers, providers, and members to escalate critical issues as needed, and provide ongoing communication including daily administration and monthly reports ensuring high-quality delivery.

• Manage the complete renewal process for BRMS clients, ensuring accurate document gathering, revisions, and execution of contracts & benefit plans.

• Coordinate the creation and updates of plan documents, ID cards, PPO network contracts, and Plan Cost Reports, ensuring compliance and accuracy.

• Apply in-depth knowledge of industry regulations, compliance standards, and policy details, including plan deductibles, dates, and Utilization Management updates from carriers such as Anthem Blue Cross

Operate and manage a boutique style, retail store front and international e-commerce store.

"The physical location serves as a retail store and art gallery that features a well curated stock list of like-minded brands as well as a place to host events to coincide with special projects mainly exclusive to Atlas."

• Daily physical and digital merchandising of new and current collections while maintaining the store's aesthetic and clean look.

• Manage & train employees at a boutique retail store in Downtown San Mateo, which focuses on high-touch client service, to an average of 100 visitors per day.

• Implemented a system to discount older products by 10-20%, which generated 20% more sales and made room for

newer products.

• Contributed to high profile product release events 1-3 times per month, in which we released premium Nike shoes for

over 200 customers per release. Keeping customers satisfied by limiting one per person and utilizing clear communication.

• Project management for a graphic design team in multiple locations, in a fast pace print production HQ.

• Create and implement standard operating procedures & other admin responsibilities for all departments.

• Designed, built, and maintained multiple e-commerce websites using Wix and Adobe applications.

• Facilitate quality control on design projects and outsourcing jobs.

• B2B services.

• Reconstructed shipping department to cut costs, accurately charge customers, & include automatic confirmation shipped/delivery time emails.