• Defined the product vision and end-to-end workflow for ReportAI, a 0 to 1 LLM-powered reporting product that processes multiple data sources to generate structured police narratives and assist officers in completing reports.

• Led the design strategy for expanding RMS Crash Reporting and eCitation, contributing to $3M ARR growth across new agency deployments.

• Directed AI strategy for investigative workflows, designing entity clustering and intelligence capabilities that help investigators surface persons of interest across cases.

• Designed BriefAI, a case summarization product enabling investigators and supervisors to quickly triage cases and prioritize solvable investigations.

• Prototyped the vision for Mark43 Assist, an AI agent using NLP and ASR to support patrol officers in real-time operational workflows.

• Partnered cross-functionally with Product, Engineering, Sales, Marketing, Services, and Product Delivery to align product strategy with customer needs, competitive positioning, and agency adoption.

• Defined the product vision, roadmap, and UX architecture for the Booking platform, expanding the product into the U.S. Federal and UK public safety markets.

• Designed the shared UI architecture for First Responder and Computer Aided Dispatch, enabling both products to run on a single codebase and saving months of engineering and maintenance effort.

• Led the redesign of Mark43’s platform GIS map system, improving performance and reducing complexity for both users and developers.

• Designed Mark43’s first Apple CarPlay experience, enabling patrol officers to interact with core mobile workflows directly from vehicle systems.

• Created a universal search experience across the Mark43 platform, improving discovery across multiple personas and reducing development cycles for new search features.

• Contributed to design team leadership, helping hire a design manager and mentoring/managing two design interns.

• Led the design vision, UX architecture, and worked closely with Product to define the strategy for Mark43’s first Booking application for managing short-term custody.

• Designed configurable systems for lists, forms, and event management, enabling agencies to adapt workflows without requiring custom development.

• Helped the product scale to $2.8M ARR in its first year, followed by deployment across 14 additional agencies without custom engineering work.

• Partnered closely with Product on research, discovery, and problem framing to define the roadmap.

• Leveraged and contributed to Mark43’s first design system, adding reusable components that improved consistency across the platform.

• Supported team growth by hiring 12 designers, helping expand the design organization by roughly 50%, and mentoring designers.

• Owned user experience and interaction design for the Figure 4 1.1 software release to support Nike, Dyson, Glidewell and 12+ users to serve over 2 million customers

• Conducted 8 user interviews, 30+ competitive analysis and 12 usability tests across 4 products, of 3 were shipped to over 100 customers including 3M, Align and GE

• Hosted 8 product planning workshops and 28 design reviews for the next generation of large scale ProX 800 3D printer to align user goals with development and improved build time by 40%

• Led feature improvement designs for the On Demand Manufacturing (SaaS) quoting system which increased revenue by 6+ million

• Created the design system for 3D printer UI and UX along side two other product designers to streamline designs for future products

• Conducted user research, information architecture, wireframing, prototyping, to visual design and branding to support 12 product releases

• Responsible for all user experiences on 3DSystems.com as the sole designer on the team

• Collaborated with the on-demand manufacturing product team to improve site user experience and SEO which resulted in an improvement to our web conversion rates of 8%

• Coordinated with the marketing and the development team to create the 2018 web marketing

roadmap, which resulted in an increase in the website's contribution to pipeline by 35%