# TJ Kim

> Product Builder

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/tjkim

## Work Experience
### Product Manager @ Planning Center
Jan 2025 – Present

### Vice President, Customer Shopping Experience @ Coupang
Jan 2023 – Jan 2024
Coupang (NYSE: CPNG) is a $40+ billion e-commerce company with offices in Bangalore, Beijing, Los Angeles, Seattle, Seoul, Shanghai, Silicon Valley, Singapore, Taipei, and Tokyo.

I led the Product Management, Design, and Analytics teams responsible for building an intuitive mobile-first shopping experience. We obsessed about optimizing every step of the shopping journey, from customer sign-up to order checkout.

Here are some innovations my team built and scaled to billions of dollars in revenue:
- Transformed our platform from a daily flash deals Groupon-like experience to an e-commerce retail and 3rd party open marketplace platform like Amazon
- Created membership program (similar to Amazon Prime) with free shipping, dawn/same day delivery, and fresh grocery deliveries as key benefits. Delivered over $3 billion in benefits and savings to our members
- Built three-sided food delivery marketplace (similar to Uber Eats and DoorDash) from zero to #2 in the market

### Vice President, Product Management and Design @ Coupang
Jan 2022 – Jan 2023

### Senior Director, Product Management @ Coupang
Jan 2018 – Jan 2022

### Director, Product Management @ Coupang
Jan 2014 – Jan 2018

### Senior Product Manager @ Adobe Marketo
Jan 2012 – Jan 2014
Led product management and strategy for Marketo's B2B SaaS Analytics product line, helping marketers track their campaigns, measure the ROI and impact of their marketing investments, and forecast results for planning.

### Investor Relations Manager (Leadership Program) @ Symantec
Jan 2010 – Jan 2012
Worked with C-level executives to communicate Symantec’s strategy, M&A activities and business results, and ensure the company is strategically positioned with institutional investors and Wall Street analysts.

### Principal Product Manager @ Oracle
Jan 2006 – Jan 2008
Led product management and strategy for Oracle's service lifecycle and call center analytics products built on Siebel Analytics BI (Business Intelligence) platform.

### Product Development Lead @ Oracle
Jan 2002 – Jan 2006
Built solutions that helped customers improve their service lifecycle management. Our product was a leader in Gartner’s CRM Field Service Management Magic Quadrant for four consecutive years.


## Education
### MBA
Northwestern University - Kellogg School of Management

### Bachelor of Science with University Honors in Computer Science
Carnegie Mellon University


## Contact & Social
- LinkedIn: https://linkedin.com/in/tjkimprofile

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Source: https://flows.cv/tjkim
JSON Resume: https://flows.cv/tjkim/resume.json
Last updated: 2026-04-13