Project: Medicare Payment Application Modernization

Flexion is a mid-sized software company specializing in building products for U. S. federal and state government agency contracts, requiring adaptability to complex requirements, integration with multiple stakeholder teams, and continuous iterative delivery in Agile environments.

Led the Product and UX Design team on a $10M+ Medicare claim processing modernization initiative benefiting over 65 million Medicare beneficiaries and providers.

Introduced Agile and Lean UX practices to teams unfamiliar with iterative design, building trust and demonstrating value.

Fostered a culture of cross-functional collaboration, integrating engineering into the design process to accelerate delivery without compromising quality.

Frequently partnered with engineers to produce live code prototypes when timelines required immediate validation.

Designed and iterated on claims processing interfaces and workflows to improve clarity, reduce processing time, and lower error rates. Led user research and prototype testing to guide feature prioritization and incremental releases.

Established scalable design system components, pattern libraries, and accessibility standards within 6 months, ensuring high-quality user experiences.

Projects: Contract Awards for Medicare and Office of Head Start

Led and mentored strategic UX design initiatives on challenge bids for multiple federal contract bids end-to-end from concept to execution.

Spearheaded winning bids for Medicare and Office of Head Start contracts, securing $15M+ in awards and expanding staffing by 30+ hires.

Demonstrated Flexion's capacity to design and build software rapidly while adapting to evolving technologies.

Mentored internal teams to improve design processes and delivery capabilities.

Client confidence in our initial delivery led to budget expansion by 3x and team growth from 14 to 45 personnel.

Projects: Medicare Patient Outcomes Data APIs

Designed and launched two APIs enabling Medicare providers to access and analyze patient outcome data.

Ensured compliance with privacy, security, and accessibility standards while maintaining usability.

Collaborated with data, engineering, and clinical stakeholders to translate complex healthcare requirements into actionable interfaces and dashboards.

Documented API requirements and provided sample UI components to support faster adoption and development.

I continued my work at WebMD | Medscape in the Sr. UX | ID | PM role as a consultant, acting as lead designer for marquee product modules for Medscape Education, along with freelance projects for additional clients.

I continued to provide value by solving complex design problems and refining products that generated ~$40M-$60M per year in revenue.

Managed stakeholder expectations and designed for product and business requirements while ensuring 508 compliance (accessibility) and responsive behavior across desktop-to-mobile.

Led user research, wireframing, prototyping, and iteration on Medscape Education modules and other high-value product features.

Collaborated with product, engineering, and sales teams to align design solutions with strategic goals and revenue objectives.

Designed and refined websites, promotional materials, and digital assets for two contemporary New York City art galleries and an independent music label.

WebMD is the largest and most trusted provider of consumer healthcare information. Medscape, the physician-focused division, delivers clinical reference, medical news, and accredited continuing medical education for healthcare professionals. ~99% of the work below supported Medscape Education’s marquee products and platforms.

Led an end-to-end redesign of Medscape Education’s marquee product suite to simplify workflows, increasing user engagement by 43%.

Established a reusable design system and component library, reducing design-to-development handoff time by 28%.

Implemented structured Agile design sprints and cross-functional workshops, improving on-time delivery by 17%.

Partnered with Sales and Pharma stakeholders to translate commercial requirements into clinician-centered features, raising renewal rates for sponsored education modules and improving stakeholder satisfaction.

Directed mixed-method UX research (interviews, contextual inquiry, prototype testing, analytics) to prioritize roadmap work, eliminating key usability blockers and reducing support escalations.

Mentored and scaled the design team while instituting accessibility checkpoints and QA gates, decreasing post-launch remediation and improving inclusive usability.