# Tony Rios > Director of Product Operations at Ramp Location: Brooklyn, New York, United States Profile: https://flows.cv/tonyrios Sharp individual with team player attitude and well-honed skills in agile product development, iterative development and hyper user focus. After starting in customer support, I've gained a great empathy for user experience. Now working closely with design teams, engineering, customer support and business stakeholders to deliver great features and products that help users save time and money. Always learning from the data and improving through user empathy. ## Work Experience ### Director of Product Operations @ Ramp Jan 2023 – Present ### Customer & Product Operations Lead @ Ramp Jan 2021 – Present | New York City Metropolitan Area ### Head of Product Operations @ Ramp Jan 2021 – Present | New York, New York, United States ### Manager, Product Manager @ Capital One Jan 2019 – Jan 2021 | New York, New York ### Product Manager @ Capital One Jan 2018 – Jan 2021 | Greater New York City Area ### Unit Manager @ Paribus Co. Jan 2016 – Jan 2018 | New York, New York ### Sales Support / Customer Experience Specialist @ City Experts Jan 2014 – Jan 2015 | Greater New York City Area ### Teachers Aide @ Lemberg Children's Center Jan 2008 – Jan 2013 | Greater Boston Area ### Actor @ Berkshire Theatre Festival Jan 2007 – Jan 2008 | Springfield, Massachusetts Area ## Education ### Bachelor's degree in Theatre/Theater Brandeis University ## Contact & Social - LinkedIn: https://linkedin.com/in/tony-rios-6a96b4122 --- Source: https://flows.cv/tonyrios JSON Resume: https://flows.cv/tonyrios/resume.json Last updated: 2026-04-07