Led AI-powered GIS platform transformation, mapping enterprise workflows across GIS, SAP, Salesforce, and field operations systems. Defined system requirements, integration needs, and adoption strategies to improve operational efficiency and grid reliability.
Conducted field discovery and workflow analysis to improve mobile tools supporting wildfire prevention, asset reliability, and safety operations; partnered with cross-functional teams across Operations, Engineering, and Safety & Compliance.
Delivered AI-powered GIS (Esri) studies for the 10K Undergrounding Digital Job Package, connecting CRM (Salesforce) data with field execution for real-time coordination and decision-making.
Developed AI-assisted taxonomies, predictive workflows, and ML-enhanced user models to digitize safety processes, construction forms, and checklists—streamlining field operations.
Created personas, journey maps, and scenarios from field research to standardize workflows and UI patterns across mobile platforms. Workstreams: Undergrounding, Construct App, AI/GIS, Engineering Ops, Safety & Compliance.