Led healthcare systems and workflow transformation, translating clinical practice requirements into scalable EHR configurations, operational processes, and compliance-ready documentation frameworks.

Configured and implemented the Jane App EHR platform, designing custom clinical and administrative workflows (SOAP notes, intake/consent forms, surveys, outcomes tracking) to support compliance, operational efficiency, and patient experience.

Conducted structured vendor evaluation across EHR systems (Zenoti, MindBody, Noterro, ClinicSense, Meevo, Boulevard, Mango Mint, Acubliss) through demos and stakeholder interviews; defined requirements and led selection of Jane App for adoption.

Led AI-powered GIS platform transformation, mapping enterprise workflows across GIS, SAP, Salesforce, and field operations systems. Defined system requirements, integration needs, and adoption strategies to improve operational efficiency and grid reliability.

Conducted field discovery and workflow analysis to improve mobile tools supporting wildfire prevention, asset reliability, and safety operations; partnered with cross-functional teams across Operations, Engineering, and Safety & Compliance.

Delivered AI-powered GIS (Esri) studies for the 10K Undergrounding Digital Job Package, connecting CRM (Salesforce) data with field execution for real-time coordination and decision-making.

Developed AI-assisted taxonomies, predictive workflows, and ML-enhanced user models to digitize safety processes, construction forms, and checklists—streamlining field operations.

Created personas, journey maps, and scenarios from field research to standardize workflows and UI patterns across mobile platforms. Workstreams: Undergrounding, Construct App, AI/GIS, Engineering Ops, Safety & Compliance.

Contributed to product strategy, vendor operations, and business growth as a founding team consultant with Kevin’s Natural Foods (formerly Calchef), prior to Mars’ 2024 acquisition.

Managed offshore vendors and cross-border supply chains, mapping B2B vendor workflows and operating processes to optimize performance and reduce operational risk.

Applied AI-enabled tools to streamline supply planning, logistics tracking, and vendor communications.

Negotiated vendor agreements using data-driven insights to strengthen delivery, quality, and reliability.

Partnered with senior stakeholders to define platform requirements, map current-state and future-state workflows, and support adoption of enterprise capabilities across LinkedIn Marketing Solutions (B2B).

Conducted end-to-end strategy research across multiple business units to optimize B2B web experiences, aligning product, engineering, sales enablement, and marketing leadership on priorities.

Utilized mixed-methods research and analytics (Adobe Analytics, Audience Manager, UserZoom, seoClarity, DynoMapper) to identify friction points, inform journey improvements, and guide digital strategy.

Developed AI-assisted taxonomies to improve navigation, search, and wayfinding across enterprise platforms.

Delivered actionable recommendations to enhance usability, engagement, and scalability. Workstreams: Marketing Solutions, B2B Sales Enablement.

Defined enterprise platform requirements and future-state system strategy across Dell Commerce and APEX Cloud; aligned stakeholders on AI-enabled platform roadmaps and adoption implications.

Led platform discovery, requirements definition, and service workflow design across APEX Partner Console, Identity & Access Management, RBAC, and Federated Identity initiatives.

Designed AI-enhanced experience concepts (conversational AI, voice UX) to improve partner and customer workflows and reduce support burden.

Explored partnerships with OpenAI (pre-ChatGPT) and other AI labs to inform long-term AI integration strategy within Dell’s digital ecosystem.

Delivered usability evaluations and executive-ready recommendations across Cloud, AI, Partner Cloud, IAM, and Customer Success Management workstreams.