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Designed chatbot in pdf experience

Lead design efforts of MEUE (Marketo Engage Unified Experience). Owned Tree Navigation design.

Designed the switching experience between Marketo Classic and Marketo Sky (our new interface) to ease the transition between the old and new experience

Co-designed in-app onboarding flow with 2 other designers

Collaborated with PM and PMM on MEUE roll-out strategy. Collaboratively defined requirements and OKR for alpha and beta release.

Assisted design system transition from Marketo Sky to Adobe Spectrum

Owned the end-to-end design of Email Program, My Marketo Dashboard, and Global Search

Collaborated with user researchers on generative and evaluative research

Set, monitored and reported on product adoption metrics

Drove the initiative to adopt the Scrum framework in the design of Marketo Sky features and implemented an agile process to include UX in product decision-making

Facilitate bi-weekly show-and-tell meetings and helped organize lunch-n-learn to bring

Conducted in-person and remote user research. Methods include focus groups, one-on-one interviews, surveys, usability tests. Used quantitative and qualitative user research data to inform and iterate on design decisions

Worked closely in a cross-functional team including PMs and developers to discover user needs, run design sprints, and implement interactive prototypes into working products under a scrum framework

Helped create and maintain Marketo design system with UX team and Integration engineers