• Designed a real estate SaaS scheduling calendar web-app with integrated CRM and analytics report features, creating high-fidelity wireframes to deliver an intuitive user experience for agents and brokers.

• Led user research, competitive analysis, and usability testing to enhance app functionality and meet industry needs.

• Improved overall business efficiency by 10% and provided UX/UI consultation for clients in various complex business ecosystems by sketching, wireframing, and prototyping for web and mobile.

• Created an expandable design system, data visualizations, and high-fidelity wireframes to enhance stakeholder satisfaction across 6 projects.

• Collaborated with product managers, data analysts, and front-end engineering teams using the agile development framework to ensure quality delivery under 2 months for every project.

• Partnered with developers to launch an iOS app aimed at enhancing project collaboration within an university, resulting in 100+ users and eventual acquisition.

• Established a robust design system and conducted 3 user research-driven prototype iterations that led to a 48% NPS increase.

• Designed website to enable diabetics to track glucose levels and presented to 40+ stakeholders.

• Improved retention rate by 32% and conducted user interviews and user research to find product market fit and viability.

• Communicated with data scientists to solve customer needs by researching diabetic lifestyle and incorporating data visualizations.

• Streamlined the “Get It Done San Diego” iOS app for 500+ users by improving functionality in overall app usability.

• Conducted user interviews and usability testing to uncover 10 pain points which were implemented in prototype solutions and presented to 50+ stakeholders.