# Tram Dao

> Staff Product Designer at Cedar

Location: New York, New York, United States
Profile: https://flows.cv/tram

## Work Experience
### Staff Product Designer @ Cedar
Jan 2024 – Present | New York City Metropolitan Area
- Led design response to critical client retention crisis, creating experimental framework which helped outperform a competitor by +24% collection rate
- Mentored designers with ongoing feedback on design quality, research methodology, and stakeholder navigation

### Senior Product Designer @ Cedar
Jan 2021 – Jan 2024 | New York, New York, United States
Led design across multiple products serving patients and provider Staff.

### Product Designer @ Attentive
Jan 2021 – Jan 2021
Worked cross-functionally w/ UX, Product, Engineering, Product Marketing, and Client Strategy to research and design tools for marketers to grow their subscribers.

### Senior Product Designer @ HubSpot
Jan 2017 – Jan 2021
- Worked cross-functionally w/ UX, product, and engineering to tackle business and customer problems on five different product teams.
- Collaborated with customer support to create a roadmap of usability improvements based on customer support tickets and bug reports. 
- Created a design system that established consistent content editing experiences across 20 HubSpot apps.
- Worked on product experiments and onboarding for Google Chrome and Microsoft Outlook extensions.
- Led the research and design of admin experiences in the HubSpot CRM

### Sales Engineer @ HubSpot
Jan 2016 – Jan 2017 | Greater Boston Area
- Supported 30+ salespeople on HubSpot’s North America Small Business team by consulting technical solutions and integrations.
- Delivered technical demos of HubSpot’s tools to prospective clients. 
- Helped develop a sales engineering knowledge base.
- Mentored new sales engineers by helping improve their sales, marketing, and technical skills.

### Senior Support Engineer @ HubSpot
Jan 2014 – Jan 2016 | Greater Boston Area
- Drove customer success by training users on HubSpot’s products and troubleshooting technical obstacles.
- Coached five support engineers through onboarding, conducting performance reviews, and setting growth goals.
- Served as liaison between product and customer support on HubSpot’s social media tools.

### Marketing and Editorial Intern @ OpenView Venture Partners
Jan 2013 – Jan 2014 | Greater Boston Area
-Produced and edited articles, video content, podcasts, and graphics for two company blogs and social media platforms. 
-Designed weekly newsletter that goes out to 28,000 subscribers.  
-Monitored analytics to ensure efficient content marketing channels.

### Student Supervisor @ Boston University Telefund
Jan 2012 – Jan 2014 | Greater Boston Area
Engaged alumni, parents, and friends of Boston University in fundraising campaigns.
Oversaw staff of over 60 student callers and plans motivational events. 
Raised $20,000 for Boston University.

### DJ @ WTBU Radio
Jan 2012 – Jan 2014 | Greater Boston Area
Created live, on-air entertainment for an award-winning college radio station. 
Informed listeners on radio events, album releases, and entertainment news.
Organized live in-studio performances.

### Social Media Coordinator @ Dao Management Consulting Services, Inc.
Jan 2012 – Jan 2012 | Jersey City, NJ
Managed company social media including Blogger, Facebook, Twitter, and LinkedIn.
Created press releases, business proposal, and prospect kits. 
Designed templates and graphics for website revamp.


## Education
### Bachelor of Science (B.S.) in Communication, Journalism, and Related Programs
Boston University
Jan 2012 – Jan 2014


## Contact & Social
- LinkedIn: https://linkedin.com/in/tramdao
- Portfolio: https://www.tramdao.com/

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Source: https://flows.cv/tram
JSON Resume: https://flows.cv/tram/resume.json
Last updated: 2026-03-30