Subject matter expert for integrating new products into the provisioning process, which is required for any product to go GA

Part of the design team for building a prototype of an API gateway as part of a larger effort to breakdown an oversized monolithic REST API server

Helped interview and hire new engineers and supported them through onboarding in their early careers

Designed and lead implementation of a completely new provisioning service to integrate with the SFDC workflows post acquisition

Designed and lead implementation of the provisioning portion of the early integration between products (former SignalFx and Splunk Cloud)

Heavily involved in planning of work in an Agile framework and organizing execution

Responsible for systems performing a supporting role between the application layer and the platform

serving authz and customer entitlement information

provisioning

maintaining the REST server

Aided in establishing Agile practices in the engineering culture

Main duty was to attempt to resolve any questions or bugs directly; if sub-system expert involvement was necessary, my job was to work with those engineers to find a solution

Communicated continuously with both customers and support teams on issue status

Acted as the main point of contact between support and engineering, ensuring support cases were handled in a timely manner and minimizing interruptions to engineering time

Developed broad knowledge of subsystems in a complex platform

Delivered high-impact functionality, most notably a feature that enables reusability of dashboards for different teams and use cases across large organizations

Member of the global on-call rotation; for a 7 day shift several times a year, oncallers were responsible 24 hours a day for being the first responder to critical issues anywhere in the entire system