Design lead, Care Support. Developed strategy and designs for Enterprise Products initiatives in Financial Planning, Compliance and Legal teams, and Campus Experiences.
Customer Service Technology – Lead UX designer, Customer Care Platform
Fully owned the end-to-end design for developing the vision and launching a new, ML-assisted text-based channel for Amazon's 80,000+ customer service associates and developed strategy for the most customer- and agent-obsessed customer service platform.
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Amazon Fresh Grocery – Lead art director and UX designer, Signage Developed non-permanent signage and wayfinding for Amazon's recently unveiled grocery stores. Managed a designer and Blink UX partners to meet initial launch dates.
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Global Learning and Development – Lead UX designer, The Learning Genome
Lead the development of a platform for learners and learning providers that is underpinned by a novel approach to capability development that leverages ML to measurably accelerate learning at Amazon.
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Kindle Content – Sr. UX designer, Amazon Author Central
Created the centralized experience that allows authors to manage their books, marketing events, profile, and get granular data that helps them succeed as creators.
