# Tritia Timmins

> Product Designer

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/tritia

I am a UX Designer based in the San Francisco Bay Area. I find people's behavior fascinating, and I love getting to the heart of what motivates them. I love to observe, research, and design solutions. I believe that creating seamless digital experiences can help people have more meaningful experiences offline.

## Work Experience
### Product Designer @ Groove
Jan 2022 – Jan 2023

### Senior User Experience Designer @ KYOCERA Document Solutions Development America, Inc.
Jan 2021 – Jan 2022 | Concord, California

### User Experience Designer @ KYOCERA Document Solutions Development America, Inc.
Jan 2019 – Jan 2021 | Concord, California, United States

### Associate User Experience Designer @ KYOCERA Document Solutions Development America, Inc.
Jan 2018 – Jan 2019 | Concord, California, United States

### Customer Support Specialist @ Tone It Up
Jan 2017 – Jan 2018 | Greater Los Angeles Area
In addition to my role as a customer service specialist, I have completed UX projects for my company. I took ownership of a project to redesign and update our support website using user-centered design practices. I did a competitive analysis, and I created sketches, wireframes, a style guide, InVision prototype, and carried out user testing for this project. After getting approval from stakeholders, I implemented the visual design updates using HTML and CSS.

I am currently working on a project to create customer journey maps for my company. I have created personas, empathy maps, and customer journeys to help our team empathize with customers and find opportunities for growth.

As a customer service specialist, I manage my time well to respond to a high volume of customer inquiries and requests. It requires me to be well-organized, pay close attention to detail and be deadline oriented.
• Provide customer support using Zendesk and Zendesk chat
• Analyze ticket trends to identify areas for improvement
• Provide helpful, empathetic customer service and be a brand representative

### User Experience Design Intern @ ARTALLUS
Jan 2017 – Jan 2017 | Irvine, CA
Designed wireframes for Artallus' web platform using Sketch and InVision, and contributed as an information architect creating sitemaps based on ux research. 
• Designed wireframes for Artallus' web platform using Sketch
• Competitive analysis
• Helped create user surveys
• Helped interview prospective UX design and front-end development interns

### Software Engineering Intern @ TruSTAR Technology
Jan 2016 – Jan 2016 | San Francisco, CA
As a front-end intern, I implemented improvements to the company's public marketing website and worked on the visual design of TruSTAR Technology's dashboard. Using Sketch, I implemented my visual design ideas I collaborated with a front-end developer to improve them. We showed these iterations to the Director of Product for a final decision. 
• Designed product wireframes using Sketch
• Developed an internal analytics tool using HTML, CSS, and D3 JS
• Made updates to public marketing website using ReactJS and Stylus


## Education
### Bachelor of Arts (B.A.) in Music, Peace and Conflict Studies
University of California, Berkeley
Jan 2012 – Jan 2015

### Hack Reactor
Jan 2016 – Jan 2016

### UX and Customer-Centered Design Certificate
California State University, Fullerton
Jan 2017 – Jan 2017


## Contact & Social
- LinkedIn: https://linkedin.com/in/tritiatimmins
- Portfolio: https://tritia.design

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Source: https://flows.cv/tritia
JSON Resume: https://flows.cv/tritia/resume.json
Last updated: 2026-03-25