# Troy Yung

> Product Design Leader | SaaS & Complex Systems Specialist | Accessibility & Design Systems Advocate | Data-Informed Strategist | Product Team & Culture Champion

Location: Greater Seattle Area, United States
Profile: https://flows.cv/troyyung

As a product design leader with 20 years of experience in SaaS and enterprise systems, I create intuitive, user-centered solutions that simplify complex workflows and drive business impact.

I’ve driven design initiatives across mobile and web platforms, spearheaded legacy tool redesigns, and built scalable design systems that help teams move faster and deliver more value. Passionate about untangling complexity, I advocate for accessibility and user needs while balancing technical and business priorities.

Key strengths include:
• Driving scalable design systems and UX for SaaS and complex workflows and environments
• Advocating for accessibility and user-centered product strategies
• Transforming ambiguity into clear, actionable structures
• Mentoring teams and individuals with empathy and fostering a collaborative culture

I’m currently open to senior or lead product design roles where I can shape complex systems, elevate design quality, and foster team growth.

UX design portfolio & case studies available at:
troyyung.com

## Work Experience
### Principal Product Designer @ Zonar Systems
Jan 2019 – Jan 2025 | Seattle, WA

### Senior UX Designer @ Thomson Reuters
Jan 2017 – Jan 2018 | Greater Seattle Area
Working on a major update for one of Thomson Reuters B2B SaaS apps called Legal Tracker – the corporate legal industry’s most widely used software for managing e-billing, matter management, and performance analytics.

Responsibilities:
• Evaluating (via heuristic analysis and user interviews) the existing site structure and tools.
• Working to overhaul and improve Tracker’s complex application workflows / features, and turn them into a modern, simple and elegant user experience.
• Designing conceptual diagrams, wireframes, visual mockups and prototypes, for existing and updated user flows.

### Senior UX Designer @ Microsoft
Jan 2011 – Jan 2016 | Redmond, WA
Worked with Microsoft’s Enterprise Commerce group, now within
the Windows and Devices Group (WDG), as both a Visual and UX Designer.

Responsibilities:
• Collaborating with MS Commerce and Dev Center teams to create, update and improve user
experiences within their respective sites and individual initiatives.
• Creating a unified user experience for Microsoft’s enterprise buyers and sellers to
manage service subscription, track payout information and view related analytics.

### Visual Design Lead @ Expedia
Jan 2010 – Jan 2011 | Bellevue, Washington
Led the design effort within the creative group for Expedia’s internal Media Solutions team (display
advertising, sponsored listings, email marketing and social media).

Responsibilities:
• Balancing internal brand requirements with the, sometimes contradictory, needs of the media team.
• Exploration and creation of new and innovative ad types.
• Designing and maintaining all hotel and resort micro sites within Expedia.com (Westin, Hilton, etc.)

### UX Designer @ Microsoft
Jan 2009 – Jan 2010 | Redmond, WA
Worked with Microsoft’s Central Marketing Group.

Responsibilities:
• Creating, documenting and evangelizing a comprehensive design system for presenting all
the various corporate brand identities on Microsoft.com.
• Collaborating with a team of designers, engineers

### UX / Visual Designer @ Freelance
Jan 2006 – Jan 2009 | Greater Seattle Area
Collaborated with various design agencies in the Seattle area on complete site design,
promotional efforts and site features.

Responsibilities:
• Creating compelling user experiences and visuals, while maintaining client brand integrity.
• Collaborating with internal design/UX teams, engineers and project managers.
• Delivering exceptional work, on time and within budget.

Agencies:
Razorfish, Phinney/Bischoff, Hadley Green, MRM Worldwide, and The Garrigan Lyman Group

### Online Design Manager @ Starbucks Coffee Company
Jan 1999 – Jan 2006 | Greater Seattle Area
Led the online design team as a part of Starbucks in-house Design Group. Almost all marketing
efforts within the company included an online presence managed and produced by our team.

Responsibilities:
• Designing and maintaining Starbucks first in-house, commerce enabled website.
• Supporting the continuous efforts of the various business units (Coffee, Brewing, Starbucks
Card and Grocery).
• Managing and designing the online presence for five major campaigns each year.

### Web Designer @ Free Range Media
Jan 1995 – Jan 1999 | Greater Seattle Area
Worked as a web designer for one of Seattle’s first (one of two at the time) web design and
development agencies with clients such as Westin Hotels and Resorts, Seattle Post-Intelligencer,
Cinnabon and Swedish Hospital.

Responsibilities:
• Understanding and defining both the clients and users needs within a new and quickly
changing online landscape.
• Collaborated with Dev teams to continually adapt and push the somewhat limited (at the
time) front end design possibilities.


## Education
### BA in Communication Design
California State University, Chico
Jan 1989 – Jan 1991


## Contact & Social
- LinkedIn: https://linkedin.com/in/troyyung
- Portfolio: https://www.troyyung.com

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Source: https://flows.cv/troyyung
JSON Resume: https://flows.cv/troyyung/resume.json
Last updated: 2026-03-30