# Tudor Ceara > Solutions Engineer at OpenTent Location: Brooklyn, New York, United States Profile: https://flows.cv/tudor ## Work Experience ### Solutions Engineer @ OpenTent Jan 2023 – Present | Brooklyn, New York, United States ### Senior Support Engineer @ OpenTent Jan 2022 – Jan 2023 | Brooklyn, New York, United States ### Finance Support Engineer @ OpenTent Jan 2021 – Jan 2023 | Brooklyn, New York, United States ### Data Support Specialist @ The Wonderful Company Jan 2019 – Jan 2021 ### College Success Coach @ The Wonderful Company Jan 2018 – Jan 2021 | Greater Los Angeles Area ### Head Of Customer Support @ Tesloop Jan 2017 – Jan 2019 | Greater Los Angeles Area • Supervise the Customer Support department at sustainable transportation startup, Tesloop, Inc.; recruiting, training, and advising a staff of 10 on customer support matters • Establish and streamline company-wide processes to respond to customer feedback in order to improve the service, turning customer feedback into over 100 actionable improvements • Quarterbacking various phone support process improvements via staffing and changes to tech, improving company wide phone answer percentage by 45%, and improving ticket resolution speed to an average of 46 minutes ### Human Resources and Payroll @ Tesloop Jan 2017 – Jan 2019 | Greater Los Angeles Area • Running and administering payroll for the entire company of 70 people; optimized payroll process to bring payroll process time from 6 hrs to 1/2 hour • Recruiting and interviewing candidates; developing company processes for recruiting and screening to increase the volume of strong applicants throughout the interview process • Constructing contracts, offer letters, and stock option letters for employees and independent contractors • Managed the conversion of 63 independent contractors to employees ### Corporate Operations @ Tesloop Jan 2017 – Jan 2019 | Greater Los Angeles Area Manage the various corporate intricacies necessary to keep the day to day operations of the business running. This includes tasks such as: • Overseeing the company's bank accounts and basic accounting and expense categorization • Projecting cash-out dates to advise investment strategy • Managing relationships with all vendors and partners (lawyers, accountants, insurance brokers, outsourced product development staff, etc.) • Preparing diligence documents, paperwork, and contracts for investors • Renewing business licenses, paying company taxes, etc. ### Data Analytics @ Tesloop Jan 2017 – Jan 2019 | Greater Los Angeles Area • Develop per vehicle profit and loss statements in order to track the company's actual progress against financial models • Build data visualizations on company KPIs including: revenue, price per seat, occupancy, customer feedback, ad-performance, etc • Compile and present these visualizations to CEO daily, synthesizing them at the end of each month to create presentations for investors • Utilize KPI visualizations and P&Ls to optimize operations and ad spend strategy, and increase revenue & vehicle occupancy ### Director Of Communications and Ticket Sales @ Occidental College - Student Activities Center Jan 2016 – Jan 2017 | Greater Los Angeles Area The SAC, Occidental’s Student Activities Center, is a student-run organization that provides academic, recreational, and business resources for students, faculty, staff, and clubs at Occidental College all while serving as the college's main information hub. • Organized and executed advertising strategies to raise awareness regarding our services to the Occidental community. • Updated and maintained the Student Activities Center page on Occidental College’s website. • Oversaw all aspects of movie ticket sales, tabulating and monitoring sales. • Utilized social media to promote the SAC, creating an Instagram page and increasing followers from 0 to 98. ### Manager @ Occidental College - Student Activities Center Jan 2016 – Jan 2016 | Greater Los Angeles Area • Promoted to Manager after serving as a desk clerk for two semesters. • Responsible for interviewing, hiring, and training a staff of 8 staff members. • Maintained a 48k budget while providing school administrators with monthly financial reports. • Hands-on experience in opening and closing business independently. • Expanded discount ticket services from 3 to 7 movie theaters. • Served as a liaison between Occidental College and local businesses to provide discounts and promotional events to the Occidental community. ### Desk Clerk @ Occidental College - Student Activities Center Jan 2015 – Jan 2016 ### College Advisor & Tutor @ Neighborhood Partnership Program Jan 2015 – Jan 2015 | Roybal Learning Center • Provided underrepresented high school students in Downtown Los Angeles exposure to post-secondary education through College and Academic Advising. • Researched and gathered knowledge of different aspects and information related to higher education such as financial resources and admissions requirements in order to educate students. • Made presentations to high school students and staff regarding post-secondary education. • Completed and organized survey, demographical, and academic data to maximize student experience. ### Cashier @ Occidental College Bookstore Jan 2014 – Jan 2015 | Occidental College • Handled forms such as invoices, book vouchers, and catalog orders. • Processed cash, debit card, and credit card payments using a cash register and POS system. • Documented and shipped online orders without supervision. • Greeted customers and attended to customer needs and inquiries. ## Education ### Bachelor’s Degree in Cognitive Science, Minors: Linguistics & Computer Science Occidental College ## Contact & Social - LinkedIn: https://linkedin.com/in/tudor-ceara --- Source: https://flows.cv/tudor JSON Resume: https://flows.cv/tudor/resume.json Last updated: 2026-04-05