# Tulana K. > Staff Product Designer at Spotify Location: New York City Metropolitan Area, United States Profile: https://flows.cv/tulana I love problem solving. I constantly ask questions to understand why and how things work. Skills: User Research, UX Strategy, Wireframing, Usability Testing, Agile Methodology, Client Relationship Management, Business Process Design and Improvement,Product Strategy Tools: Sketch, Invision, JIRA, Avocode, Omnigraffle, Visio, Excel, Figma, Trello ## Work Experience ### Staff Product Designer @ Spotify Jan 2024 – Present ### Senior Product Designer @ Spotify Jan 2021 – Jan 2024 | New York City Metropolitan Area ### Product Designer @ Spotify Jan 2020 – Jan 2021 | Greater New York City Area ### Senior Product Designer @ Dia&Co Jan 2018 – Jan 2019 | Greater New York City Area - Led design on the growth pod focused on improving conversion for checkout and survey completion - Helped redesign and implement a styling tool redesign for hundreds of stylists by performing user interviews, usability testing, designing mockups, and working with two engineers - Lead designer on feature that allows customers to shop for individual items as Dia previously provided a box service for customers. Helped inform feature development by conducting a competitive analysis, design sprints, user testing, and story grooming. ### Product Designer @ Devbridge Group Jan 2016 – Jan 2018 - Led user research and UX design of a responsive online banking platform for a credit union with over $9 billion in assets and over 380,000 members - Devised strategy to influence the product roadmap and redesign a consulting firm’s SaaS that resulted in 4 additional months of funding - Facilitated client workshops to scope projects, define project strategy and success metrics, gather product requirements, and present design solutions - Led lunch and learns on accessibility (WCAG 2.0) and user research ### User Experience Architect Intern @ Critical Mass Jan 2016 – Jan 2016 - Led UX phase of service design project to define the future of retail for Patagonia and won second place out of six competing offices - Created wireframes of a budgeting app to improve the spending habits of millennials and worked with UI designer to implement designs for an insurance company with over $28 billion in net worth - Distributed weekly newsletter focused on UX trends and new technologies such as VR, voice, AR to design and strategy team ### User Experience Design Immersive @ General Assembly Jan 2016 – Jan 2016 | Chicago, IL - Accumulated over 400 hours of practice in user research, information architecture, design heuristics, user interface design, interaction design, visual design, and design presentation. BallotReady Website - Client Project - Led user research and UX on a website redesign to increase the conversion rate of the target user base by improving current features based on usability testing and proposing new features based on user research for a voter guide platform with over 20,000 candidates in 25 states ### Management Consultant @ Accenture Jan 2014 – Jan 2015 User Experience Strategy and Product Implementation - Implemented four releases of a beta appointment scheduling service to end users over the course of 6 months to gather usability feedback via observation and one on one interviews - Independently managed pilot implementation into 7 primary care offices and gave feedback to Product Team to improve product rollout strategy across 6 additional markets - Directed meetings with practice administrators, nurses, and scheduling staff to determine and prioritize requirements for future releases of the scheduling service to ensure long-term user adoption - Collaborated with User Experience team to perform individual interviews, usability testing, and analysis of results to provide functionality recommendations to product managers Onboarding Process Redesign - Re-designed the process for onboarding resources in 5 different regions across the U.S. and abroad for internal team to reduce the time required to mobilize resources for client project work. - Analyzed trends in on and off-shore resource performance data in training courses to identify areas to increase training intervention to reduce fail rates and time between exam and project attempts ### Systems Integration Analyst @ Accenture Jan 2012 – Jan 2014 Fraud, Waste, and Abuse Program - Documented the business process design and requirements for a new FWA division of the organization by collaborating with business and IT units to recoup an estimated ~2.9M in overpayments. First year savings on track for 6M - Facilitated weekly meetings with the client VP of Membership & Billing and external vendor to receive approval on business process designs and technical requirements to ensure compliance with vendor requirements Health Care Reform Assessment - Managed the analyze phase across Commissions, Claims, and Individual Membership Sales by creating and revising business processes and system requirements to ensure compliance with PPACA mandates - Conducted workshops with VPs, directors, and managers from business and IT departments to present recommendations on future state processes that reduced handoffs, increased user adoption, and reduced operational costs - Compiled and presented weekly team status the internal and client delivery leads to track milestones and overall completion rate based on predetermined deadlines ## Education ### Bachelor of Science in Neuroscience University of Michigan Jan 2008 – Jan 2012 ### User Experience Design Immersive General Assembly Jan 2016 – Jan 2016 ## Contact & Social - LinkedIn: https://linkedin.com/in/tulanakpadenou --- Source: https://flows.cv/tulana JSON Resume: https://flows.cv/tulana/resume.json Last updated: 2026-03-30