Tines is a technology company on a mission to power the world’s most important workflows. Our intelligent workflow platform applies AI, automation, and integration to drive real business results.
Solutions Architect across Front's enterprise and mid-market accounts. I partnered with relationship managers to pursue expansion opportunities, maximize adoption, and reduce churn. I also was the designated solutions team member for Spanish and LATAM customers. Contributed to product-led growth initiatives. I used Zapier, Retool, React, and Postman
Within Seattle Liquid Studios, I was a full stack software engineer building web applications for clients following agile and XP Programming principles. Notable projects include an online Rock-Paper-Scissor tournament hosting application for 10,000+ participants built with React and AWS.
I was an Business Analyst for a Salesforce implementation project for a Fortune 500 Client. I was responsible for translating high definition requirements into detailed user stories, reviewing test cases, and leading product demonstrations after every Agile sprint cycle.
For 3 months I was an operations analyst for a state government public assistance program help center, improving their customer service processes. I helped reduce average call time by 64% through creating comprehensive training material and onboarding new employees to updated call processes.
