• Led engineering initiatives that addressed service reliability and scalability issues for Cortex's core product areas, including Teams, Ownership, and Entity Relationships

• Owned design and implementation of customer-facing IDs for Cortex Entities, a top-requested feature that included automated generation and backward-compatible integration with UI and public APIs; facilitated feature rollout by other teams to their product areas

• Contributed to design, implementation, and rollout of graph cache service for performantly modeling and reading Entity Relationships, reducing UI and API latencies by up to 95% for large tenants

• Created tooling to automate manual developer workflows, e.g.: service and workflow for automated customer data offboarding and Bash scripts for easily managing remote database connections

As one of the first engineers at DevZero, I spent most of my time stabilizing the platform and crafting features that could scale 10x to accommodate the first wave of customers. I sought a balance between speed and stability, shipping features and platform improvements quickly and thoughtfully.

• Led database standardization effort, creating internal libraries for unique identifiers and user authorization

• Implemented metrics and alerting for key services, reducing downtime and improving the engineering on-call experience

• Implemented OpenAPI for all REST services, automating client creation for upstream teams and their clients (UI, CLI, Linux agent, VS Code)

• Automated build, testing, and deploy processes for internal and external (client) services, along with database migrations

Technical leader for the Pricing and Order Form Automation team, whose services were the source of truth for complex, customer-specific pricing information.

• Designed, built, and maintained high-throughput core services in the critical path of internal and customer-facing upstream systems

• Led implementation of Salesforce integration and Order Form Automation system, reducing manual data entry and auditing time by an estimated 90% (10 hours per Order Form) for internal Billing users

• Worked directly with Product and internal end-users to design solutions, estimate timelines, and execute development and rollout