# Tyler Ackerson > Software Engineer Location: San Francisco, California, United States Profile: https://flows.cv/tylerackerson Skilled software engineer with over 9 years of experience designing and building high-performance, scalable systems. Proficient in creating resilient software, utilizing AI tools to increase speed, and tailoring technical initiatives to meet business needs. ## Work Experience ### Software Engineer @ Siteline Jan 2025 – Present | United States ### Senior Software Engineer @ Cortex Jan 2023 – Jan 2025 • Led engineering initiatives that addressed service reliability and scalability issues for Cortex's core product areas, including Teams, Ownership, and Entity Relationships • Owned design and implementation of customer-facing IDs for Cortex Entities, a top-requested feature that included automated generation and backward-compatible integration with UI and public APIs; facilitated feature rollout by other teams to their product areas • Contributed to design, implementation, and rollout of graph cache service for performantly modeling and reading Entity Relationships, reducing UI and API latencies by up to 95% for large tenants • Created tooling to automate manual developer workflows, e.g.: service and workflow for automated customer data offboarding and Bash scripts for easily managing remote database connections ### Software Engineer @ DevZero Jan 2022 – Jan 2023 | San Francisco, California, United States As one of the first engineers at DevZero, I spent most of my time stabilizing the platform and crafting features that could scale 10x to accommodate the first wave of customers. I sought a balance between speed and stability, shipping features and platform improvements quickly and thoughtfully. • Led database standardization effort, creating internal libraries for unique identifiers and user authorization • Implemented metrics and alerting for key services, reducing downtime and improving the engineering on-call experience • Implemented OpenAPI for all REST services, automating client creation for upstream teams and their clients (UI, CLI, Linux agent, VS Code) • Automated build, testing, and deploy processes for internal and external (client) services, along with database migrations ### Technical Lead @ Twilio Inc. Jan 2019 – Jan 2021 | San Francisco Bay Area Technical leader for the Pricing and Order Form Automation team, whose services were the source of truth for complex, customer-specific pricing information. • Designed, built, and maintained high-throughput core services in the critical path of internal and customer-facing upstream systems • Led implementation of Salesforce integration and Order Form Automation system, reducing manual data entry and auditing time by an estimated 90% (10 hours per Order Form) for internal Billing users • Worked directly with Product and internal end-users to design solutions, estimate timelines, and execute development and rollout ### Senior Software Engineer @ Twilio Inc. Jan 2018 – Jan 2019 | San Francisco Bay Area ### Software Engineer @ Twilio Inc. Jan 2016 – Jan 2018 | San Francisco Bay Area ### Project Manager / Implementation Specialist @ Epic Jan 2011 – Jan 2015 • Managed large-scale, cross-hospital Electronic Medical Record implementations and upgrades, resulting in improved patient care and physician happiness • As the application’s usability lead, improved the product by working directly with the development team to design and build streamlined user interfaces • Spearheaded and coordinated the creation of specialty-specific product (Advance Care Planning) to meet customer and patient needs ## Education ### Media and Communication Technology in IT Management Michigan State University ## Contact & Social - LinkedIn: https://linkedin.com/in/tylerackerson - Website: http://tylerackerson.com --- Source: https://flows.cv/tylerackerson JSON Resume: https://flows.cv/tylerackerson/resume.json Last updated: 2026-04-05