Robotics Engineer and Software Developer striving to push myself to new heights.
From working together with R&D to fine-tuning customer support globally at Rethink Robotics as an Associate Applications Engineer, to pioneering unified support at Universal Robots as a Service Engineer, then at Realtime Robotics where I...
As a Robotics Software Engineer at Realtime Robotics, I actively contributed to the development and implementation of RapidPlan—a versatile, robot-agnostic software platform used company-wide to control and coordinate the motion of up to 8 robots in a real robot work cell.
While at Realtime Robotics, my enthusiasm for Software Engineering truly blossomed. I played a key role in the Robot Control team, where I focused on developing robust robot drivers and software algorithms to ensure our software platform's seamless compatibility with renowned robot brands like Fanuc, Kuka, Universal Robots, ABB, and more.
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Addressed intricate software bugs and integrated innovative features into the codebase, contributing to the enhancement of overall system functionality.
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Conducted comprehensive testing to ensure the seamless integration of fixes and features across diverse robot vendors supported by the organization.
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Expanded the portfolio of robot models proactively, aligning with customer needs, alongside managing routine tasks.
Service Engineer for Universal Robots, a leading provider of collaborative robots.
As a part of the initial post-sales service engineering team, we established a unified support front for both US and Canadian customers.
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Timely management of new and existing support cases (<4 hours) encompassing application support, diagnostics, and repairs.
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Expertly supported customers in handling escalation cases.
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Provided post-sales support for Actinav, an autonomous bin-picking solution designed for the precise retrieval of small parts from bins, ensuring a comprehensive understanding of the picking process.
Associate Applications Engineer for Rethink Robotics, a provider of collaborative robots.
As a member of the Applications Engineering team, I played a crucial behind-the-scenes role while our Application Engineers were on-site at customer locations.
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Efficiently managed 90% of incoming customer support tickets from around the globe, spanning the US, China, Japan, and Israel.
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Acted as the primary support contact for SDK customers, ensuring they are able to set up their systems effectively and completely.
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Solely handled all interoffice and external support responsibilities for the Baxter robot.
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Contributed to Trade Show activities, providing assistance and support.
