• Achieved a 34% reduction in partner onboarding time by designing a data import feature, resulting in 8 new partner signings and $250K in revenue within the first year of launch.

• Optimized the data import interface by incorporating usability testing and user research insights into design iterations, and coordinated a smooth handoff to engineering.

• Shipped a rules engine that saved $150K in annual engineering labor; collaborated cross-functionally with product managers and engineers to define product strategy.

• Reduced claims turnaround time by 40% by designing a customer-facing claims experience that enabled partners to resolve errors in-platform without relying on customer support.

• Contributed to the company’s founding design system, defining visual design language and interaction patterns, and increasing engineering velocity.

• Enabled 120 nonprofit owners to visualize project metrics, organize 2100+ volunteer contributions, and process 1000+ volunteer applications, by designing a project management dashboard.

• Optimized the PMT by incorporating user research and usability testing feedback into design iterations; coordinated the feature’s handoff to engineers.

• Collaborated with a cross-functional team of 2 product managers, 2 designers, and 2 engineers to align design solutions with user needs and business requirements.

• Synthesized research team findings and designed a "Project Alerts" feature to improve outreach to the organization’s 8,400 monthly visitors.

COMPASS

• Streamlined the design process by 30% by establishing Compass’ design system on Figma; ensured scalability in the project’s visual design language, styles, and component library.

• Conceptualizing deliverables spanning the end-to-end design process, including but not limited to: sitemaps, user flows, affinity diagrams, sketches, wireframes, mockups, and prototypes.

• Crafting responsive web/mobile experiences that reflect a deep understanding of user needs, as informed by synthesizing data collected in nine user interviews.

LIFELINE

• Digitizing the medical documentation process of elderly residents in San Francisco; supporting first responders in accessing and documenting crucial health information.

• Designing an app that bridges language barriers between paramedics and patients.

• Increased the system usability score of Sparkset’s customer relationship management (CRM) web app by 31% by aligning the system with interaction design standards.

• Led a successful redesign of the CRM in 8 weeks by spearheading the user research, usability testing, and prototyping phases of the project.

• Implemented the website using front-end languages such as HTML, CSS, and Vue.JS, and shipped the redesign using GIT.

• Increased a nonprofit’s user base by 23% by conducting an 8-week redesign of the website, as measured by daily active user (DAU) rate.

• Conducted research and synthesized data from 26 survey responses and 6 interviews in order to inform information architecture changes.

• Communicated product strategy to multiple stakeholders at design review workshops and ideated solutions by utilizing user-centered design methods.