* Roadmapping for PMF: Advised Conversational AI startup leadership to develop a product roadmap, refine strategy and vision, and sharpen product positioning to accelerate market fit (Posh reached 58 clients in 2023 and had a 41% increase in end-user customer satisfaction). LLM innovations in tone and user flow require careful guardrails so they retrieved correct information and didn’t hallucinate outside of company policies or industry regulations.

* People-Centered Approach: Mentored 10 product managers and engineers on topics like career growth and OKR alignment. Facilitated postmortems and process innovations for more empowered people and more effective teams.

* Technical Expertise in GenAI/NLP: Developed advanced text-based AI/ML solutions (transformers and RNNs) for AAA video game studio to enhance game immersion through interlocking quests and purposeful NPC dialogue generation. The output had to be compatible with IP and lore that spanned over 100 books. Writers estimate the systems saved them hundreds of hours and “preserved [our] sanity”.

* Optimized Studio Operations with AI: Evaluated and implemented ethical audio AI solutions for voice talent (voice cloning and style transfer) to minimize studio rescheduling headaches and reduce costs by ~$250K annually. Researched, designed and implemented visual and video AI techniques to streamline asset creation and animation, including 2D-to-3D art conversion, Motion Capture data cleanup, procedural generation in Houdini for emotional impact, and automated cameras for dramatic cutscenes.

* User-centered Design: Harnessed my background in social interaction to design six gameplay features around community experience; focus on enhancing player engagement and retention while minimizing risks of toxic interactions between players.

* Data-Driven Strategy: Established a robust AI/ML evaluation framework and R&D prioritization scheme, identifying key areas of interest and potential applications, such as scenario generation, cheat detection, and player matchmaking.

Strategic Vision & Product Development: We founded Reverie to steer GenAI applications to make work and workplaces better—towards human values like creativity, effectiveness, deliberation, reflection, and communication.

* Hands-on Building: Designed and prototyped GenAI tools for 5 different ventures, including a due diligence engine that helped users make decisions 4.7 times faster for deals representing >$85M in total capital (legaltech, fintech, security). We also built a “problem harvester” and market analysis tool to prioritize new market opportunities for product development.

* Good Ol’ Product Management: Spearheaded user-centric design and Agile workflows; guiding junior engineers from data extraction accuracy of 48% all the way to 92% within two weeks so that thousands of investor reports could be transformed into knowledge bases for rapid LLM-driven insights. Guided founders with great technical aptitude towards customer-centered design by teaching them heuristics and customer interview techniques.

* Top-line Revenue Infrastructure: Developed a LiveOps monetization framework and tactical proposal, focusing on player-centricity and creating a system for targeted, data-driven user engagement. Led team to evaluate specific vendors that would best accelerate responsive and context-based ads/offers—still in production, still providing value (~100% top-line growth YOY in 2022).

* Data-Driven User Understanding: Performed data analysis across 16m users to find user segments and create personas, applying these insights to optimize ad targeting, monetization strategies, and product improvements for enhanced user acquisition, retention, and engagement.

* Executive Leadership & Vision: Responsible for devising and executing product strategy, advising the executive team, and elevating the company's mobile game loyalty offerings to be player-centric and game publisher-centric. Worked closely mentoring the product and data teams to help support their strengths and bolster their effectiveness as the engineering team tripled in size.