• Maintained the operation of applications supporting over 300K registered users and 900 employees by configuring and leveraging New Relic suite for application monitoring.

• Performed functional and technical analysis of all reported or identified production issues, while tracking the issues through workflows in JIRA.

• Communicated the business impact of critical issues with executive leadership, guided the development team to resolution, facilitated UAT validations, and coordinated fix delivery with deployment team.

• Integrated a workflow audit layer to log worker activity within the employee portal and built customized dashboards in QlikView using SQL to visualize the audit data.

• Implemented pre-population using JavaScript of available user account data from the database onto the application screens within customer portal by retrieving the data through an exposed webservice.

• Managed application builds and build migrations to meet the delivery schedule.

• Developed Web Pages, business logic and DAOs to build a state agency’s employee portal.

• Established page access and display rules for over 900 employees as documented in the security matrix.

• Implemented high performance batches for digitizing up-to 1500 paper forms daily, and ETL for conversion of over 500K users’ account data from legacy to modern systems.

• Developed enhancements for a shipping management system in use by over 50 commercial clients.

• Implemented seamless package tracking by exposing a RESTful service that consolidates tracking data from multiple carriers, reducing per package processing time by up-to 30% for the end user.