# Umaraj Potla > Software Engineer II | Senior-Level Full-Stack & AI Platform Engineer | Salesforce, React, LLMs Location: San Francisco Bay Area, United States Profile: https://flows.cv/umaraj I am a senior-level Software Engineer with 8+ years of experience building enterprise-grade platforms across AI, web, mobile, and cloud ecosystems, with a strong focus on product impact and business outcomes. - AI Platform & Scout AI (Current Focus) At Sitetracker, I am currently working on Scout AI, helping build an AI-powered platform from the ground up that connects directly to customer Salesforce orgs. I design and implement LLM-driven chat systems and agent-based workflows that enable contextual, record-aware interactions within the product. My work includes building React-based AI chat interfaces with features such as slash commands, @mentioning Salesforce records, file attachments, and real-time responses. I also focus on production readiness by implementing automated evaluations, AI-specific testing, and guardrails to ensure reliability at enterprise scale, while leveraging agentic development tools (Cursor, GitHub Copilot, Claude) to improve development velocity. - Product-Focused Engineering & Pre-Sales Collaboration Alongside core product development, I work closely with Product Managers, Sales Engineering, and Marketing to design and build working prototypes across Web (Salesforce) and Mobile (React Native). These prototypes support customer demos, onboarding workflows, and pre-sales conversations, helping translate business requirements into scalable product solutions. - Mobile Leadership – Inventory Management I led the Inventory Management mobile deliverable for the Sitetracker Mobile App, owning end-to-end architecture, planning, and implementation using React Native, while balancing evolving requirements, performance constraints, and customer workflows. - Salesforce Full-Stack & Platform Engineering At the core of my role, I am a Salesforce-focused full-stack engineer, building scalable front-end solutions using Lightning Web Components (LWC) and React, and complex backend systems using Apex. My backend work includes asynchronous processing, work queues, scheduled jobs, and high-volume data processing, with a strong emphasis on performance, reliability, and maintainability. Across all areas, I focus on building platforms—not just features—by aligning engineering decisions with customer impact, scalability, and long-term business value. ## Work Experience ### Software Engineer II @ Sitetracker Jan 2021 – Present | Palo Alto, CA • Contributing to Scout AI, an AI-powered platform connecting directly to customer Salesforce orgs, building production-ready AI capabilities. Designed LLM-driven chat workflows using agent-based architectures for contextual, record-aware interactions. • Built React-based AI chat interfaces supporting slash commands, @mentioning Salesforce records, file attachments, and real-time responses, with automated evaluations and AI-specific test coverage. • Leveraged Scout AI platform tools: MongoDB for data storage, AWS for compute/hosting, Connectors for Salesforce & external systems, Langsmith for LLM orchestration, Grafana for monitoring, Unleashed for feature flags, and Keeper for secure credentials — ensuring scalable, reliable workflows. • Partnered with Product Managers, Sales Engineering, and Marketing to design and deliver web (Salesforce) and mobile (React Native) prototypes for customer demos and onboarding, translating business workflows into scalable solutions. • Led the Inventory Management mobile deliverable, owning architecture, planning, and end-to-end implementation using React Native, ensuring seamless integration with Salesforce workflows. • Developed 20+ reusable Lightning Web Components (LWC) and React UIs, improving usability for 100+ global customers. • Implemented complex Apex backend systems including asynchronous processing, work queues, scheduled jobs, improving performance by 12% and reducing latency by 81%. • Created 20+ reusable utilities and shared components, reducing development time by 80%. • Achieved ~80% automated test coverage across Apex, Jest, and Playwright, reducing bug leakage and improving release quality. • Resolved 100+ critical customer issues, cutting downtime by 36 hours and unblocking operations for 50+ customers. ### Graduate Research Assistant at TReNDS Center, GSU @ Georgia State University Jan 2019 – Jan 2021 •Created data collection pipelines to curate 100 TB of 3D MRI scans data of brain disorders in children using python, Spark, and AWS. •Summarized yearly child memory disorders reports/trends using SQL, Tableau dashboards, and MS Excelidentifying the key areas of improvement for further research. ### Software Development Engineer @ Hexaware Technologies Jan 2016 – Jan 2019 | Saltillo, COA • Acted as onsite consultant, gathering requirements and translating enterprise workflows into scalable technical solutions. • Led offshore team in India, overseeing deliverables, explaining requirements, and ensuring quality execution. • Automated obsolete trade settlement process and reduced manual efforts by 70% and saved cost by $1M/year. • Designed & developed reusable Angular components to display multiple dashboards saving time and money. • Produced high-quality software with unit testing, code reviews and commit to Git & used Jenkins for CI/CD. • Helped team in making design and architectural decisions to implement a fully automated system using business rules from the database. • Collaborated with other developers and project management in weekly scrum sessions, grooming, and code valuation meetings and followed Agile methodology & Scrum. • Supported customer inquiries and production defects on high priority and closed open issues. ### Associate Software Engineer @ Hexaware Technologies Jan 2013 – Jan 2016 | Mumbai • Tested and debugged Java-based web apps; documented performance and supported production deployments. • Practiced Agile SDLC, using Git and Jenkins CI/CD, and managed load balancing and server maintenance. • Designed and developed software solutions reducing maintenance and future enhancement efforts by 50%. • Involved in unit testing & supported UAT testing by closing bugs & incidents tracked in JIRA. • Coordinated with onsite team & customers for Go-Live and provided post-implementation support. • Documented application user guide in Confluence to help Application support team. ## Education ### Master of Science - MS in Computer Science Georgia State University ### Bachelor of Engineering - BE in Computer Science University of Mumbai ### School Atomic Energy Central School ## Contact & Social - LinkedIn: https://linkedin.com/in/umarajpotla --- Source: https://flows.cv/umaraj JSON Resume: https://flows.cv/umaraj/resume.json Last updated: 2026-04-11