• Contributed to the design and development of user experience for two public healthcare projects, ensuring alignment with user needs and business goals while enhancing the customer journey for sensitive populations.

• Executed mixed methods research, including 200 mystery calls, to gather insights and inform design decisions, resulting in targeted user-centric solutions.

• Developed engaging visual mockups and educational materials, applying interaction design principles to create intuitive serious games that enhance user understanding and foster a sense of responsibility.

• Participated in iterative design processes, incorporating user feedback to continuously improve overall user experience and accessibility.

• Spearheaded the delivery of detail oriented, high-fidelity prototypes for MATLAB's App Designer IDE as part of a compelling proof of concept

• Conducted comprehensive competitive analyses, user interviews, heuristic evaluations, and benchmarking, unearthing critical pain points to enhance user experience

• Translated research findings into tangible prototypes, aligning with the team's vision for product improvement

• Actively collaborated with seasoned visual designers, developers, UX designers, and researchers in a dynamic cross-functional development team

• Participated in regular design reviews, incorporating valuable feedback to refine the prototypes iteratively

• Managed stakeholder expectations, ensuring project success by adhering to the MathWorks design library for consistency and cohesiveness