# Uyen Phan > Design Director @ Teladoc Location: San Francisco Bay Area, United States Profile: https://flows.cv/uyen ## Work Experience ### Director of Product Design @ Teladoc Health Jan 2024 – Present ### Senior Manager, Product Design @ Teladoc Health Jan 2020 – Jan 2024 | Mountain View, California, United States Lead a team of product designers focusing on telehealth experiences for members and healthcare providers. Shape the multi-quarter roadmap for our product area, cultivate an insights-informed and hypothesis-driven approach to design, strengthen cross-functional collaboration, and support the growth of individual contributors across Design, Product, Content, and Research. My team has delivered high-quality work that has led to real business impact, including all-time high conversion rates on a key user flow and significant increases in user completion of tasks that are important for clinical outcomes. I have been a leader and key contributor of several strategic initiatives at Teladoc, including creating a model for how we can personalize and configure our products and defining an experience strategy to improve satisfaction and engagement across our clinical product lines. I'm also passionate about scaling team impact and nurturing growth by improving tools and processes. I've developed test procedures and templates for medical device usability testing, successfully secured funding and managed accounts for new internal tools, and written guidelines for interviews and comprehensive onboarding materials that have been leveraged by other teams. I also co-led the evolution of career ladders for our Product Design and User Research teams to improve clarity, provide more functional specificity, and support a broader range of career journeys. ### Senior Manager, Product Design @ Livongo Jan 2020 – Jan 2020 | Mountain View, California, United States Transitioned to a new role as a manager and to a new company. Livongo was acquired by Teladoc in 2020, in a deal that valued Livongo at $18.5 billion. ### Lead Product Designer II @ Livongo Jan 2019 – Jan 2020 | San Francisco Bay Area Led the design for several major product launches that helped Livongo scale and become a leader in the digital healthcare space, including new chronic condition programs, a food logger, personalized plans to achieve short and long-term health goals, and a coaching message center. Co-led the design of the web app to support new programs and provide a holistic view of a person's health. Partnered closely with Product, Engineering, Content, Clinical, and Regulatory teams to design and deliver high-quality solutions across web, mobile, and medical devices. ### Lead Product Designer I @ Livongo Jan 2017 – Jan 2019 | San Francisco Bay Area Led the design for key strategic initiatives to expand Livongo's portfolio from diabetes to whole person care, including a new program for hypertension and a new mobile app that successfully scaled to support the growing portfolio over time. ### UX Designer @ AppDynamics Jan 2015 – Jan 2016 | San Francisco Bay Area Led UX and visual design on the web team at AppDynamics, a $3.7 billion leader in application performance management (acquired by Cisco in 2017). Received Marketing FY17 Q3 award for exceptional performance and for design leadership across departments. Partnered with product managers to identify and execute projects for driving pipeline across multiple touchpoints: marketing website, blog, event microsites, and email templates. Completed first round of redesign (impacting ~5000 pages across 5 websites) in first 8 months at the company. Contributed to a 74% increase in free trial conversion rate by redesigning landing pages and conducting usability tests to optimize signup flow. Developed responsive prototypes with complete HTML and CSS markup, resulting in a 40% reduction in front-end development time. Collaborated with web engineers to create a component-based design system, define functionality, and implement new QA workflows to ensure scalability and consistency of designs. Launched a monthly company-wide design forum to align initiatives across teams. Supervised and mentored junior designers and contractors. ### UX Designer @ UXCam Jan 2014 – Jan 2015 | San Francisco Bay Area Redesigned website and led interaction design of the web application (dashboard for analyzing user experience data from mobile apps); 1 of 4 favorite product demos selected by TechCrunch from 500 Startups Demo Day (Oct 2014). Collaborated with founders and global development team to plan and execute product roadmap, including feature prioritization and customer acquisition strategies. Produced user flows, wireframes, mockups, and interactive prototypes with multiple states and conditions for complex use cases. ### Junior UX/Interaction Designer @ Palo Alto Medical Foundation Jan 2014 – Jan 2014 | Mountain View, California Optimized the user experience of an online service-exchange platform, linkAges TimeBank. Created mockups, wireframes, and workflows. Presented UX evaluation report to the program director, community engagement coordinators, and technical project manager. ### Design Lead @ Juxtaposition Arts Jan 2013 – Jan 2014 | Greater Minneapolis-St. Paul Area Led design and project management of a $50,000 public art commission. ### Studio Instructor @ Juxtaposition Arts Jan 2013 – Jan 2014 Trained youth apprentices in precedent research, generating concepts, using 3D modeling software, and creating prototypes for several high-profile commissions in Minneapolis (total $70,000 budget). ### Intern Architect @ Henning Larsen Architects Jan 2012 – Jan 2013 Produced design work for 3 winning proposals at Henning Larsen Architects, a top Scandinavian architectural practice. ### Architecture Intern @ DISSING+WEITLING Arkitektfirma A/SCop Jan 2010 – Jan 2010 Participated in 3 high-profile national competitions. ### Teaching Assistant @ Yale School of Engineering and Applied Science Jan 2010 – Jan 2010 Led undergraduate laboratory sessions with a focus on basic design principles. Taught students how to operate laser cutter and metal shop machinery. ## Education ### Bachelor of Arts in Architecture Yale University ## Contact & Social - LinkedIn: https://linkedin.com/in/uyen-phan --- Source: https://flows.cv/uyen JSON Resume: https://flows.cv/uyen/resume.json Last updated: 2026-04-13