• As the sole designer of a sprint team accounting for the Acquia Digital Management platform, led redesigning effort for 8 feature releases, leading to a 11% increase in user adoption and 22.5% increase in account adoption.

• Mentored junior designers through one-on-one sessions, providing guidance on design best • • practices and collaboration with teams.

• Led and established Acquia Copilot (an AI assistant) from discovery research to beta release through close collaboration with 3 sprint teams, including ML engineers, a content designer, and product managers.

• Researched and built accessible and scalable design components, including inline edit and carousel. Published the AI color scheme to the design system.

• Drove accessibility adoption by leading a company-wide a11y working group, training 70+ designers/engineers on accessibility best practices through workshops.

• Founded Laolao Design to address the intersection of aging, inclusion, and human connection through thoughtful design.

• Defined the studio’s vision, strategy, and service offerings, including UX design and consulting for age-friendly digital products.

• Leading client engagements from discovery to delivery, ensuring design solutions align with both user needs and business goals.

• Conducting original research and publishing articles and social media content to advocate for inclusive, age-aware design practices.

• Exploring opportunities to develop digital tools or software that improve quality of life for aging populations.

• Leading end-to-end product design for a health-tech startup focused on empowering caregivers of seniors through a centralized digital platform.

• Collaborate directly with the CEO to define product vision and strategy and partner with engineers in agile sprints, attending grooming sessions and ensuring smooth design-to-dev handoff .

• Led the comprehensive redesign and rebranding of the organization’s website, enhancing usability and overall user experience.

• Educated and supported the board and staff in maintaining the website and executing design-related tasks, fostering self-sufficiency and consistency in digital presence.

• Managed and maintained the website, ensuring its functionality and up-to-date content.

• Collaborated closely with the President to develop and distribute regular communications, including newsletters and social media updates, to engage and inform Council members.

• Drove marketing efforts to expand the organization’s membership, including developing and implementing targeted campaigns and promotional materials.

Collaborated closely with the CEO to ideate and create detailed designs for new product features to ensure alignment with user needs and business goals.

Conducted UAT for the mobile app to identify problems and misalignment, and communicated with engineers to iterate.

At the early stages of the startup, developed 5 key user personas through in-depth discovery research and created user journey maps that became foundational references throughout the product development process.

• Designed and led programs, workshops, and curriculums for over 4000 international students to assist with navigating life in the U.S.and cultural differences.

• Regularly measured success through surveys and focus groups and iterated on service design and delivery to better accommodate students’ needs.

• Supervised a graduate-level graphic design fellow and 3 student workers to address departmental design needs.

• Developed and implemented social media and web-based strategies to effectively communicate policies and procedures to international students.

• Acted as the Designated School Official (DSO) for the Department of Homeland Security and the U.S. Department of State, ensuring adherence to immigration laws and regulations.

• Processed immigration documents and determined eligibility for immigration benefits, including the issuance of initial I-20s, employment authorizations, and transfers.

• Provided one-on-one advising to international students on cultural adjustment, academic challenges, social issues, and health and safety concerns.

• Designed a comprehensive instructor handbook in alignment with the company's brand guidelines, enhancing consistency and professionalism in training materials.

• Delivered Adobe InDesign training sessions to company staff, empowering them with the skills to independently produce high-quality design documents and materials.

• Contact and interview prospective students from over 30 countries, with caseload of 200+ students

• Assist prospective and current students in gathering documents complying with immigration regulations

• Work closely with DSO to advise students to ensure compliance with immigration laws, regulations and guidelines

• Create rapport with incoming and current students and support academic and social adjustments in the U.S.

• Present and advise on academic options and steps to maintaining F1 status and OPT/CPT application process

• Communicate with various departments to ensure student’s wellbeing and success

• Frequently maintain updated database with student information

• Designed postcards, flyers, and other marketing collateral to advertise museum events and workshops

• Communicated with several departments of the museum and fulfilled their design needs

• Create over 80 effective Facebook, Instagram, and Twitter posts to promote Museum events

• Strategically utilize language, graphics and marketing collateral to engage consumers

• Implement existing social media marketing strategies to maximize market engagement/expansion

• Collaborate with major Brockton organizations to establish an engagement engine system for marketing campaigns

• Answered phone calls and coordinated classroom reservations for professors and students

• Checked in, checked out and organized library resources using File Maker Pro

• Recorded and video/sound edited class lectures and guest speaker lectures

• Assisted in development of the Mandarin Chinese and English language pages of official tourism website

• Promoted tourism events and Jordanian tourism through Instagram, Twitter and Facebook

• Responded to emails regarding issues related to traveling in Jordan

• Provided information to prospective tourists, professional photographers & magazines

• Photographed local citizens and cultural events for 12-person documentary team

• Interviewed several Malaysian social changers for 3 separate documentaries created by the team

• Negotiated with social change agencies and film subjects in order to successfully reach agreement

• Designed and led art and craft classes for 150 campers each week.

• Took professional pictures of campers and camp activities for web and print marketing and promotions.

• Created weekly videos consisting of pictures taken during the week and designed DVD covers.

• Conducted video interviews of campers and staff members and for a promotional video for the camp website.

• Attend weekly meetings to designate responsibilities and duties.

• Photograph on campus events every week at St. Olaf College.

• Develop creative writing skills and learn strategies to make articles more attractive.

• Led tutorial sessions to higher level Chinese learners in St. Olaf College.

• Assisted professor with helping students with their study process.

• Collaborated with China Central TV station staff to edit scripts for a series of scientific TV shows.

• Provided support on preparing stage design; helped coordinate time schedule for makeup artists, lightening engineers and director.

• Answered and provided information to callers, recorded messages and transferred calls to appropriate individuals

• Arranged conferences and travel reservations for experts and doctors

• Served as a liaison for the Rheumatology Department and other departments within the hospital

• Assisted with payroll for doctors and medical interns within the department