Led end-to-end design for 4 products, including 2 VIP offerings, transforming initial concepts into high-fidelity designs and prototypes with ensured scalability
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Developed and maintained a comprehensive and sustainable design system, crafting cohesive style guides and detailed documentation for optimized handoff efficiency
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Conducted extensive usability testings, refining design solutions to ensure an intuitive, user-centric approach that aligns with stakeholder objectives
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Initiated and led cross-functional bug bash sessions, proactively resolving design-related issues and coordinating task delegation based on release timelines
Analyzed data volume of all OCHA digital platforms and developed web-based gadgets for real-time API usage tracking, including 55 digital service products, 10 mobile apps, and 10 social media channels
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Designed monthly OCHA digital platform reports with analysis highlights and predicted trends
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Prototyped the incorporation of Amazon Alexa and Google Duplex into OCHA chatbots, and facilitated OCHA’s database maintenance and integration for more humanitarian-affair-oriented AI voice response
Initiated consumer analytics projects in collaboration with Nielson, including in-depth group interviews, customer utility mapping, persona classification, and multi-attribute sensitivity test for customer preference sketch and consumer behaviors exploration
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Systematized and integrated data of worldwide packaging market into monthly interactive digital reports
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Optimized product feature combinations through goal programming for strategic budget-planning with maximized customer utility and minimized fixed equipment cost
