Managed content on Lyft's Help Center, communicated with various teams including Legal, Government Relations, and Operations to maintain and update the Help Center, completed a total re-write and re-organization of Help Center articles, wrote and organized macros for a Support team of over 300, reported bugs to engineering, utilized Stripe and payment back-end systems to solve pay-related issues, accident/incident intake via phone and email, real-time phone support, email support.