# Vanessa Y. > Software Engineer Location: San Francisco, California, United States Profile: https://flows.cv/vanessay I design and build products that customers love as an engineer and as a PM. I'm excited by the challenges of building the best possible system within the constraints of a project, looking for simple solutions to complex problems, and building features that would delight the customer. I enjoy all aspects of full stack software development, from building interactive user experiences using plain Javascript or React, to implementing Node servers with extensible APIs, to data modeling in SQL or no-SQL databases. ## Work Experience ### Software Engineer @ Hinge Health Jan 2020 – Present | San Francisco, California, United States Hinge Health is pioneering the world’s most patient-centered Digital Clinic for back & joint pain. Hinge Health’s Digital Clinic is the #1 musculoskeletal (MSK) solution for employers and health plans. MSK conditions are the #1 medical spend for US employers. Hinge Health is finally making it easier to bring expert-recommended care to millions of patients by being the first company to combine wearable-sensor guided exercise therapy with 1-on-1 health coaching and patient education. Only Hinge Health has clinically validated outcomes across 4 peer-reviewed studies showing reductions in: chronic pain, opioid use, anxiety, depression, absenteeism, and costly surgeries. 4 in 5 employers with a digital MSK solution partner with Hinge Health and we are poised to triple our customer base again in 2020. Hinge Health has raised $126M to date and has 300+ employees across our San Francisco, Portland, Minneapolis, Chicago, and remote offices. ### Software Engineer @ Luma Health Jan 2018 – Jan 2020 | San Francisco, California, United States • Improved intent detection of patient replies from 92% to 98% using NLP • Created dashboards to monitor progress made using NLP and to drive product decisions • Designed and implemented an algorithm to create, search, and modify linked appointments • Enhanced text search performance and enabled partial search capabilities by migrating from MongoDB to Elasticsearch • Designed and implemented RESTful APIs in Node.js for web clients and external users ### Software Engineer - Superhost (project) @ Full Stack Development Jan 2017 – Jan 2017 | San Francisco Bay Area A listings microservice that manages listing inventory and emulates a vacation home rental application Tech Stack: AWS SNS | AWS SQS | Express | Cassandra | AWS EC2 | Docker | Cassandra Stress • Optimized Cassandra data models to improve write speeds from 700 inserts/sec to 23,000 inserts/sec and read speeds from 10 reads/sec to 15,000 reads/sec for a database that contains 10 million entries • Improved the server’s throughput from 5 requests/sec to 1,300 requests/sec for writes • Implemented AWS SNS and SQS to decouple the request-response lifecycle ### Launch and Growth Strategy Consultant, Escape Game and Set Designer @ Mayze Jan 2016 – Jan 2016 | Toronto, Canada Area • Analyzed current market for escape games and defined strategies for market penetration • Developed roadmap and metrics for acquiring and retaining customers using various marketing channels and social media • Identified revenue streams and implemented different pricing strategies • Designed and constructed puzzles as well as set design within the escape games ### Program Manager - Office @ Microsoft Jan 2012 – Jan 2015 • Defined the strategy and rolled out incident management workflows to all 40+ Office client teams to drive a culture change where principles of running a service are applied • Owned self service dashboard UX for a release orchestration system used across Office to release any product, to any location, to any audience including internal pre-releases and external public releases • Applied strong communication skills to address customer requests and worked with partner teams to ensure on time response and on time delivery of fixes • Identified opportunities through user studies and improved the UX for a bug triage tool such that action items are easily discoverable and users can accomplish tasks faster Hackathon – Incident Management in Visual Studio Online (VSO) • Designed and incorporated incident management workflow into VSO such that any team already in VSO can also manage their incidents in one toolset instead of having separate ones • Eliminated the need for an engineer to context switch, which improved time to engage and time to mitigate incidents ### Photovoltaic Engineer and Project Manager @ Sky Solar Canada Jan 2010 – Jan 2010 • Developed project workflows and performed preliminary designs in CAD for solar PV projects • Defined operations and engineering processes, practices, and strategies for the start up • Implemented a fall protection plan for employees who go on rooftops as a safeguard and educated engineers in case of an emergency and/or state of panic ### Project Analyst @ Ontario Teachers' Pension Plan Jan 2010 – Jan 2010 • Communicated with various cross departmental members through presentations to convey project status, issues, and action items • Assisted in the development lifecycle of a collaboration tool's user interface • Exposed to agile and waterfall development methodologies through leading group discussions Hackathon Project Project Tracker • Prototyped and created a process and associated system that enabled the data capture of employees' work effort • Designed the process of aligning subject matter experts with opportunities, provided resource availability information, searching capabilities, and year-end statistics for future project planning ### Strategic Management Project Analyst @ Toronto Hydro Jan 2009 – Jan 2009 • Developed a business case that was viewed by executives for planned maintenance/inspection processes • Conducted cost/benefit analysis, sensitivity/tolerance analysis, benefit evaluation, and functional/ business requirement generation for projects • Performed monthly analysis on capital and operational expenditures to alert managers of any large deviations of actual costs from forecasted costs ### Chipset Marketing Engineer @ AMD Jan 2008 – Jan 2008 • Measured performance, features, and quality of competitor products versus AMD products using games, synthetic benchmarks, diagnostic tests and utilities • Performed competitive analysis tasks of CPUs, chipsets, and graphic cards on AMD and competitor platforms ### Software Test Analyst @ Marsh Jan 2008 – Jan 2008 ## Education ### BASc in Systems Design Engineering University of Waterloo Jan 2007 – Jan 2012 ### High school Dr. Norman Bethune C.I. Jan 2003 – Jan 2007 ### Software Engineering Immersive Hack Reactor ## Contact & Social - LinkedIn: https://linkedin.com/in/yipvanessa --- Source: https://flows.cv/vanessay JSON Resume: https://flows.cv/vanessay/resume.json Last updated: 2026-03-22