Shaped Volvo’s future service portfolio by driving long-range strategic planning and cross-functional alignment. Championed customer needfinding practices ahead of solution development, anchoring innovation in real user needs and influencing leadership toward user-centered decision making. Formalized service design practices across the enterprise, guided portfolio priorities, and accelerated the commercialization of digital services.

Led research and service design for next-generation digital services across cross-functional innovation projects. Partnered with internal and external stakeholders to define scalable service models rooted in operational realities, ensuring solutions could deliver both customer impact and business value.

Crafted future-ready EV transition service model in collaboration with California agencies and internal teams. Helped refine commercial fleet electrification strategies by aligning government policy, customer needs, and organizational capabilities.

Product/Service Designer (Internship)