Focused on developer experiences and sales experiences.

Led research team for a product suite that efficiently manages Google’s planet-scale IT data centres.

Quickly ramped up to meet the team’s impending deadlines, and started delivering in the first week.

Led a research program to uplevel the business impact of research. Aligned with cross-function OKRs. The program had multiple streams - participant panel, discovery research, rapid research, UX measurement, research visibility

Led discovery research that helped distill the MVP for one area of the product suite. Distilled systemic tenets applicable to the entire product suite, preventing the reinvention of the research wheel.

Helped measure UX through CSAT and JTBD frameworks - insights incorporated in the roadmap.

Contributed to unifying UX measurement process across different products in the business unit.

(Progressed through 4 levels)

Business & User Impact

Led research that had a strategic impact across 8bn+ revenue-generating products.

Collaborated with cross-functions to achieve business impact.

Leading metrics of business impact include - optimised business metrics such as retention & adoption, identified MVPs with value differentiation and value delivery, identified needs of a new market, changed product path based on market trends, contributed to company-wide interoperability OKR efforts, made research integral to product planning offsites and to sprint acceptance criteria.

Practice Impact

Helped formulate and up-level strategic research practice for 2 business units with 20+ products.

Created techniques to make research have an actionable strategic impact on business.

Techniques were - Picking high-impact problems, distilling systemic issues, durable insight tenets etc.

“Show not tell” of user research potential, within the company, including GM/leadership levels.

People Impact

Collaborated across disciplines & levels to drive business decisions with more confidence, unbiasedness, and user-centeredness.

Contributed to the democratization of research for 200+ cross-functional teammates.

Helped interview and hire 20+ positions such as researchers, managers, designers, and interns.

Process Impact

Contributed to creating scalable research processes and systems - large-scale research at customer events, research consultation, closing feedback loop with customers, participant panel and incentives, insights repository, and research trainings.

Created a program that enabled 20+ designers to mentor 50+ students during the COVID crisis.

Identified investment opportunities for Women Who Code to further help women stay or get into technical careers.

Outcome documented here - https://www.womenwhocode.com/blog/core-team-2017-year-end-review

Guided 12 student groups on projects that used technology for good of underserved communities in the Atlanta neighbourhood.