• Pioneered AI-driven solutions for Physician AR, reducing eligibility and billing processing times by

73%, from 15 minutes to 4 minutes, across 3,000+ analysts in the US, India, and the Philippines.

• Led the design and implementation of a 0 to 1 experience for Eligibility Denials and Billing, resulting

in a significant enhancement of the R1RCM system, increasing efficiency for large hospitals and

their patients.

Spearheaded the automation of the "Corrective Action & Execution Process" (CAEP) used by 6K+ Member Supervision Examiners, slashing the follow-up failure rate from 38% to 0.5% and eliminating the reliance on single spreadsheets.

Conducted comprehensive user research to inform product roadmap and create detailed requirements, streamlining cross-team collaboration and optimizing the tracking of Firm Exam Exception Follow-ups.

Enhanced the Goals Detail page for Wealth Management, leading to an improved investment experience for a broad audience by conducting usability reviews and implementing data-driven UX recommendations.

Documented platform-wide use cases and UI elements, ensuring consistency and uncovering recurring themes through qualitative and quantitative research, which informed key design decisions.

Redesigned the Customer Intelligence Module in collaboration with cross-functional teams, empowering clients to make more informed decisions and deliver value-added services, enhancing overall customer satisfaction.

Led the design of Central Analytics Platform features in an agile environment, effectively managing multiple projects and delivering high-impact design solutions.

Spearheaded the design and launch of an iPad app and marketing website for HIV healthcare professionals, driving a 60% increase in sales and a 76% jump in app adoption by optimizing key user journeys.

Redefined personas and mapped user journeys, leveraging quantitative and qualitative research to improve app usability and adoption rates.

As a designer at GSK R&D, I was tasked to understand the business, domain and process, how to capture 
the user goals, needs and expectations. I was then able to translate these into personas, user journeys and 
 user stories that led to fine tuning the tasks flows through design workshops, ideations, wireframing, 
and prototyping sessions.

I worked closely with the Product Owners and other members of the product team to focus on

delivering 
 value quickly while still achieving business and user-centered improvements.

As the sole designer, I led the process for generating ideas and proposals to introduce the change of 
employing design thinking. This goal was to focus on the creative innovation for AIVA, an A.I. model based 
Virtual Assistant for the mortgage industry.

I collaborated with product managers, data scientists, engineers and researchers during the conceptualizing 
of designs and concepts to reduce the operator time spent in training the A.I. model. We were able to 
reduce this by 45.08% during subsequent A/B testing.

We created innovative, useful and insightful data visualization, high-fidelity mockups and prototypes for 
 products such as PreQual and Seller Loan Management Portal to enhance the user’s onboarding 
 experience, retention and engagement.

I independently designed the 1st iPad based order management app, which has been rolled out to clients. 
They saw improved usability and efficiency by reducing the steps and required times for product searchers, 
order placements and order management related tasks.

I conducted user research, created interaction flows and brainstormed design ideas with all stakeholders to 
ensure that designs and interactions blended with the business, customer and technical requirements 
across the iOS and web platforms for the in-field marketing and sales team performing in catering industry.

I acted as product manager and senior designer under the intern role for the design team to conceptualize 
 mobile based applications that later facilitated in the training of the A.I.

I performed as a senior designer within Crane’s internal hackathon team that won the 3rd spot out of the
 5 teams that were competing.

I gathered user requirements, designed visual elements and built navigation components for an A.I. based model that can develop mobile apps to entire corporate infrastructures, in a fraction of the time.

As a UX Consultant, I voiced user needs with clients, project managers, engineers, and all 
 stakeholders, to advocate for users wants, needs so we could develop expectations from the products 
 needed.

I devised ways to introduce clarity in complex scenarios and contexts by following UCD processes 
 and methods to digital solutions from concept to launch.

My team and I built and demonstrated low & high fidelity prototypes that successfully gained quick 
 acceptance from internal team members, client and other allied stakeholders.

I designed bikewale.com's web experience of booking two wheelers online. It’s currently used by 
 potential customers for their two wheeler research and buying experience.

I established and performed user research methods to derive meaningful insights in 
 understanding user behavior and their decision making processes. I also devised metrics to track 
 success and planned user feedback session to summarize their insights.

I worked with clients in tech, retail, banking and e-commerce collaboratively in cross-disciplinary 
 design teams. I conducted user research and testing, defined/developed personas, created feature 
 maps, site-maps and user journeys, wireframes visual designs, interactive prototypes.

Working on InteractionDesign projects at Industrial Design Centre (IDC)

Industrial Design