Led 3 other operational teams (TeleOps, RiderOps & Mission Readiness) during autonomous vehicle (AV) service.
Diagnosed basic and advanced AV troubleshooting to remove 3-5 mission blockers per swing shift.
Created and escalated 1-2 service disruption events per swing shift to Engineering via an internal ticketing system.
Dispatched 2-4 Fleet Response crews in the event a vehicle needed recovery.
Managed San Francisco and Foster City market configuration (geofence tuning per City and Engineering input)
Assisted the Cartography Department with documenting and systematically zoning off geographical areas that hinder the performance of the fleet via JIRA and other custom mapping tools.