# Víctor Peinado

> ML Engineer | NLP | lecturer | language geek

Location: New York City Metropolitan Area, United States
Profile: https://flows.cv/vctorpeinado

Machine Learning expert, with emphasis on Natural Language Processing.  

I'm a language geek. I always dreamed of talking machines able to understand human language.

## Work Experience
### Software Engineer (AI, LLMs products, NLP problems) @ Kustomer
Jan 2023 – Present | New York City Metropolitan Area
Senior ML Engineer applying LLMs, Data, Search, and Machine Learning techniques to build effective Artificial Intelligence products for Customer Support.

### Senior Software Engineer at Kustomer @ Meta
Jan 2022 – Jan 2023 | Nueva York y alrededores

### Lecturer @ KSchool
Jan 2016 – Jan 2022 | Madrid y alrededores, España
Coordinator and lecturer in the Master in Deep Learning and Artificial Intelligence.
 
Lecturer in the Master in Data Science, in charge of the modules on Natural Language Processing.

### Senior Software Engineer (NLP/ML) @ Kustomer
Jan 2021 – Jan 2022

### Manager, Software Engineering (NLP/ML) @ Kustomer
Jan 2020 – Jan 2021 | Madrid y alrededores

### Senior NLP/ML Engineer @ Reply.ai
Jan 2019 – Jan 2020 | Madrid y alrededores, España
Leveraging Natural Language Processing and Machine Learning to improve customer experience automation.

Lead of the AI team in charge of applying NLP and other DL/ML solutions to remove frustration when interacting with customer care services, and to bridge the gap between machines and people.

### Natural Language Processing & Artificial Intelligence, Senior Consultant @ Minsait
Jan 2018 – Jan 2018 | Alcobendas, Madrid
Technical and Scientific Lead of the team applying NLP and ML to AI products for legal, banking, utilities, cybersecurity, and telcos. 

Our product implements text classification and fine-grained named entities recognition to automatically classify up to 30 different types of legal documents and to find and identify up to 40 different domain-specific entity types, enhancing BPO services in the legal and banking scenarios.

### Computational Linguist for Google Spain @ Google
Jan 2014 – Jan 2018 | Madrid Area, Spain
Member of the Google's Spanish team of computational linguists, supporting engineering teams working on NLP tasks and providing: training and evaluation data for machine translation, part-of-speech tagging, syntactic parsing, semantic analysis; development of grammars for virtual assistants, and; evaluation of both NLU and NLG systems.

### Profesor Asociado (part-time instructor) @ Universidad Complutense de Madrid
Jan 2010 – Jan 2017
Lecturer in the Linguistics Department in charge of courses related to Computational Linguistics, Natural Language Processing, Knowledge Representation and Multimedia Information Access for undergraduate students in Linguistics.

### Research Manager @ MAVIR
Jan 2006 – Jan 2014
Research manager for the MAVIR Consortium, a network co-funded by the Regional Government of Madrid integrating universities, IT companies, hospitals and cultural institutions in order to foster research in Human Language Technologies applied to Cross-Language and Multimedia Information Access

### PhD Candidate @ NLP Group, UNED
Jan 2002 – Jan 2006
Research in Human Language Technologies and Multilingual Information Access

### Visiting Researcher @ Information Sciences Institute, University of Southern California
Jan 2004 – Jan 2004
Research stay at the Natural Language Group with Prof. Eduard Hovy


## Education
### PhD Candidate (All but Thesis) in Computer Science
Universidad Nacional de Educación a Distancia - U.N.E.D.

### MS in Computer Science
Universidad Nacional de Educación a Distancia - U.N.E.D.

### Bachelor's and Master's degree in Computational Linguistics
Universidad Complutense de Madrid


## Contact & Social
- LinkedIn: https://linkedin.com/in/victorpeinado

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Source: https://flows.cv/vctorpeinado
JSON Resume: https://flows.cv/vctorpeinado/resume.json
Last updated: 2026-04-05