I have effectively driven reliability and operational excellence in my role at Walmart, achieving significant improvements in system performance.

• Developed and executed ITIL best practices, focusing on SLIs and SLOs to enhance service delivery.

• Collaborated with cross-functional teams to automate processes, resulting in a 25% increase in operational efficiency.

• Championed the use of observability tools, enabling proactive issue resolution and improved incident response times.

• Spearheaded payments processing initiatives, enhancing site reliability and IT operations to ensure seamless transactions.

• Implemented robust fraud prevention measures and conducted risk analysis, significantly reducing potential losses.

• Leveraged SIEM tools like Splunk to develop comprehensive dashboards for real-time data analytics, improving operational efficiency.

• Worked cross-functionally with Dev, Product, QE, and Infrastructure teams

• Spearheaded the automation of build and release processes, achieving a 20% reduction in release time.

• Implemented blue-green and canary deployments to enhance system availability and minimize downtime.

• Managed daily build executions across multiple systems, ensuring 100% application availability.

• Configured tools to automate testing and release processes, significantly decreasing operational errors by 15%.

• Led an eight-member team to deliver 24/7 global support for critical business applications interfacing with trading systems.

• Developed and maintained Unix Shell scripts for system maintenance, enhancing operational efficiency.

• Collaborated with clients on application design, driving automation and process improvements.

• Led the support for business-critical applications in investment banking, ensuring seamless platform operations.

• Conducted root cause analysis (RCA) to identify and resolve issues, enhancing system reliability.

• Managed incident and problem tickets within ServiceNow, achieving a 95% SLA for resolution.

• Collaborated with cross-functional teams to optimize batch processing and service management.