# Venugopal Pulimi > Staff Engineer @ Walmart | Enhancing Operational Efficiency, ITIL, IT Operations, Platform Engineering, InfoSec Location: San Francisco Bay Area, United States Profile: https://flows.cv/venugopal With over a decade of experience in IT, I currently contribute to Walmart’s mission of delivering reliable and efficient systems as a Staff Engineer. My expertise in ITIL best practices, automation, and observability aligns with Walmart’s commitment to operational excellence and customer satisfaction. Motivated by innovation and collaboration, I bring a unique perspective to enhance service delivery and system performance. At Walmart, I have driven significant improvements in system reliability and operational efficiency. By implementing ITIL frameworks and leveraging observability tools, our team has proactively resolved issues and reduced incident response times. Collaborating cross-functionally, we automated workflows that resulted in a 25% boost in operational efficiency, supporting the organization’s goals of seamless service delivery. ## Work Experience ### Staff Engineer @ Walmart Jan 2022 – Present | Bentonville, Arkansas, United States I have effectively driven reliability and operational excellence in my role at Walmart, achieving significant improvements in system performance. • Developed and executed ITIL best practices, focusing on SLIs and SLOs to enhance service delivery. • Collaborated with cross-functional teams to automate processes, resulting in a 25% increase in operational efficiency. • Championed the use of observability tools, enabling proactive issue resolution and improved incident response times. ### Senior Staff Engineer @ Blackhawk Network Jan 2016 – Jan 2022 | California • Spearheaded payments processing initiatives, enhancing site reliability and IT operations to ensure seamless transactions. • Implemented robust fraud prevention measures and conducted risk analysis, significantly reducing potential losses. • Leveraged SIEM tools like Splunk to develop comprehensive dashboards for real-time data analytics, improving operational efficiency. • Worked cross-functionally with Dev, Product, QE, and Infrastructure teams ### Lead Operations Analyst @ eBay Jan 2015 – Jan 2016 | San Jose, California • Spearheaded the automation of build and release processes, achieving a 20% reduction in release time. • Implemented blue-green and canary deployments to enhance system availability and minimize downtime. • Managed daily build executions across multiple systems, ensuring 100% application availability. • Configured tools to automate testing and release processes, significantly decreasing operational errors by 15%. ### Technical Operations Lead @ CIBC Jan 2014 – Jan 2015 | Greater Toronto Area, Canada • Led an eight-member team to deliver 24/7 global support for critical business applications interfacing with trading systems. • Developed and maintained Unix Shell scripts for system maintenance, enhancing operational efficiency. • Collaborated with clients on application design, driving automation and process improvements. ### Technical Operations Lead @ Credit Suisse Jan 2010 – Jan 2013 | Singapore, Singapore, EMEA, North America • Led the support for business-critical applications in investment banking, ensuring seamless platform operations. • Conducted root cause analysis (RCA) to identify and resolve issues, enhancing system reliability. • Managed incident and problem tickets within ServiceNow, achieving a 95% SLA for resolution. • Collaborated with cross-functional teams to optimize batch processing and service management. ### Senior Application Support Analyst @ CenturyLink (Formerly Qwest) Jan 2007 – Jan 2010 | Bangalore • Interacted with business users (CLECs) in the US to support SATE components, ensuring seamless application availability. • Managed bug fixes, enhancements, and build issues, consistently meeting stringent deadlines. • Led the full lifecycle development and implementation of applications using Java multithreading, enhancing performance and reliability. • Developed middle-tier components for data services, improving efficiency in file transfers to backup servers. ## Education ### Master's degree in Computer and Information Systems Security/Information Assurance Dunster Business School Switzerland ### Bachelor of Technology - BTech in Computer/Information Technology Administration and Management Jawaharlal Nehru Technological University ### Bachelor of Technology (BTech) in Computer/Information Technology Administration and Management Annamacharya Institute of Technology & Sciences,(Autonomous) New Bowenpally, Rajampet ## Contact & Social - LinkedIn: https://linkedin.com/in/vpulimi57 --- Source: https://flows.cv/venugopal JSON Resume: https://flows.cv/venugopal/resume.json Last updated: 2026-04-12