Senior Product Designer @ Zoom
2022 — Now
Greater Seattle Area
Working on Zoom Phone core and admin experiences.
Designed Zoom Contact Center agent/supervisor portal framework, surveys and callbacks experiences.
2021 — 2022
Remote
Designed and launched Zoom Contact Center from 0 to 1 in nine months.
2019 — 2021
Redmond, Washington, United States
Dynamics 365 Customer Service - a suite of capabilities to ensure all businesses can deliver the best customer service experience possible to their customers.
2018 — 2018
Seattle, Washington
As a member of Business Interface Platform team, worked on the onboarding flow and design system for an internal design tool of Facebook Ads.
2015 — 2017
Beijing City, China
Growth and product marketing for LinkedIn mobile app.
Feel free to contact me at vera@placeholder.flows.cv