Strategic product design practice focused on payments, AI infrastructure, and financial workflows. I embed with teams navigating complex product problems — from agentic system design to enterprise compliance UX.

Current engagements:

• Vigil (Fintech AI Hub): Architecting a 0-to-1 AI platform for fintech data orchestration. Designing explainability UX (XAI) that allows CFOs and compliance officers to audit complex data lineage through natural language interfaces. Connecting Stripe, Plaid, and Marqeta into an auditable intelligence layer.

• DesignProof (Measurement Intelligence): Building an intelligence platform that correlates design velocity with revenue and retention signals — turning design’s biggest attribution problem into a CFO-ready financial framework.

Fractional product design practice serving fintech and financial infrastructure clients. Led end-to-end design strategy from research through shipped product.

Key engagements:

• Treasure Finance: Redesigned the entire dashboard experience for a cash management platform. Customers couldn’t see their returns, so they stopped depositing. Rebuilt the overview around confidence signals — total AUM, separated pending deposits/withdrawals, monthly return breakdowns. Fund transfers increased 46% Q/Q. Deposit-to-withdrawal ratio nearly doubled.

• Sodexo, TaxAct, Coinage, and others: Product design strategy, research, and shipped interfaces across financial services and consumer finance.

• Redesigned card issuing, settlement, and payout systems processing $26B+ annually across 100M+ accounts. Reduced manual intervention by 90%.

• Built the enterprise design system from scratch — establishing a scalable framework for design consistency across the platform.

• Elevated user satisfaction by multiple NPS score points through strategic UX improvements to operator-facing tools.

• Shipped the hard screens: payout configuration, settlement dashboards, transaction tracing — the infrastructure operators depend on daily.

Our mission is to advance the practice of design leadership by fostering a community where the world’s best can learn from one another. We strive to make the Forum inclusive and relevant to those confronting the challenges of leading design teams.

• Designed and scaled digital security applications for Human Rights Defenders in high-risk contexts across Android, iOS, and web (Umbrella app).

• 130K users across platforms. 4.8 rating on iOS, 4.0 on Android.

• The discipline of designing where product failure has real human consequences carries directly into financial infrastructure work — show the state clearly, confirm the action explicitly, never leave someone wondering what happened.