• Built MagpieKey, a recruiter-focused Chrome extension (live MVP) that saves and auto-fills portfolio passwords; next: ATS/API pull-in and MCP-based tool connections with OAuth and clear action logs.

• Designed AI-assisted flows with guardrails: prompt structure, latency states, error handling, and human fallback.

• Built mobile-first products: All Reviews (AI review aggregator) and MakerPilot (inventory PWA for Etsy sellers), iterating to improve clarity, speed perception, and accessibility.

Lead UX designer for enterprise applications on a team embedded at Apple.

• Managed multiple concurrent design requests by scoping, prioritizing, and sequencing work with PM and engineering while maintaining consistent UI quality and on-time handoffs.

• Led structured design reviews with a 90% proposal approval rate and reduced iteration cycles by ~25%.

Built and maintained a cross-functional design system for internal support tools, cutting redundant UI patterns by 60% and improving consistency across teams.

• Mentored designers, reinforcing best practices and fostering a cohesive user experience.

Engage closely with stakeholders, team leads, project managers, and strategists to enhance value by providing actionable feedback and developing prototypes, facilitating the migration of legacy software to the SalesForce CRM platform while envisioning a user-friendly and goal-driven experience.

• Led migration of Small Business Banker workflows into Salesforce CRM components, targeting a 15–20% reduction in user-reported errors and a 20–25% lift in system efficiency.

• Ran iterative research and prototyping to improve ease of use, averaging 4.25/5 in study feedback.

• Designed custom CRM enhancements to facilitate a company-wide transition to Salesforce, refining usability, optimizing workflows, and ensuring integration into existing systems.

Collaborated with project leads, project managers, and researchers to develop a innovative new product, Walmart Fulfillment Service, and seamlessly integrated it into the existing customer-facing website for 3rd party sellers.

• Conducted research to support the development of Walmart Fulfillment Services (WFS). Collaborated with project leads, PMs, and other researchers to define user engagement and support development goals.

• Identified strategic opportunities through a comprehensive competitive analysis, delivering research-backed insights that informed early UX decisions, product positioning, and experience improvements ahead of beta launch.

• Maintained and designed the WFS atomic design system, ensuring consistency and scalability, as requirements evolved during the beta phase to be integrated into the existing seller platform.

Successfully improved the user experience for SteelConnect Manager (SCM), a SD-WAN based web IT interface application, and Xirrus, an access point web application, using UX methodologies combined with research and design.

• Created the UI for SteelConnect's rebranding initiative, standardizing and creating custom components. Improved developer ramp-up speed by 30% by delivering a scalable design system with comprehensive and easy-to-implement guidelines.

• Applied UX methodologies and user research to design clear, responsive interfaces for SteelConnect Manager (SCM) and Xirrus applications, resulting in a 30% improvement in user satisfaction for SCM and a 25% reduction in onboarding time.

• Conducted user research and interviews, and created wireframes, mockups, and prototypes as part of a strategic UX initiative for the SCM mobile companion app. Refined information architecture, interaction design, and UI to align with mobile use cases, streamlining key flows, simplifying navigation patterns, and increasing engagement.