My daily task included responding to tickets and answering calls for technical support. Account creation and equipment assignment, configuring and assigning company cellphones, configuring and assigning VOIP Windstream phones. Creating and managing our school teams groups, including adding and removing parents and staff accounts. Keeping inventory of our organization equipment as well as repairing/upgrading and providing maintenance.

Other task include maintaining and configuring our file system structure, as well as running monthly audits on current accounts and permissions. Installing or moving workstations including running new wire runs and patching them to our server room. Configuring and managing our ticketing system (Footprints). Configuring and managing our print servers and printers deployment. Processing our purchases as well as consolidating them at the end of the month for our Finance department. Configuring and managing our Mobile Device Management (MDM), and many more task too many to list.

I was tasked with implementing and training staff on the Electronic Health System (Therap). Making sure our clients data was uploaded and accurate on the system as well as running weekly reports for our administrative staff. Creating and maintaining staff accounts and access and providing support for new onboarding staff. Answering day-to-day calls regarding technical problems or any questions with the system. Serving as the bridge between our EHR tech support and our company directive goals.