Leo (Kuiper)

* Lead frontend development for a manufacturing test platform used by internal operations teams

* Author technical design documents and contribute to architecture and design reviews

* Improve application reliability through proactive error handling and targeted performance optimizations

* Partner closely with product, UX, and operations to deliver features aligned with real operational needs

Customer Service Tech

* Led end-to-end delivery of a new issue reporting platform, collaborating with PMs and designers across

design, architecture, and full-stack implementation

* Increased ticket deduplication accuracy from ~20% to 80%+ by migrating from fuzzy matching to an

embedding-based approach; owned design and implementation

* Maintained and helped deprecate a 20-year-old legacy system, balancing stability with long-term migration

strategy

* Participated in high-volume on-call rotations, resolving multiple daily incidents while owning a core internal

framework

* Served as Scrum lead, driving sprint execution and team ceremonies (standups, planning, grooming,

retrospectives)

* Built nurse-to-patient communication user experience with React/Redux + Python.

* Planned and implemented scalable and efficient database schema.

* Set up a secure login procedure with SSL and authentication/authorization with JWT.