•Led design of initial release of bilingual iOS and Android app
•Spearheaded first Design Sprint by getting buy-in from Engineering, Business Development and Product teams and planning and facilitating Design Sprint
•Started first Design System by working with UI Designer to add components and description and getting Engineering's buy-in
•Managed creation of internal customer support website and external partner website by creating sitemaps, wireframes using Design System components, and screen maps
•Improved process by creating and leading weekly design reviews, Product Design and Front-end Mobile team check-ins, Product Management and Product Design check-ins, content strategy planning, and customer journey review
•Partnered with UX Researcher to improve the user experience by conducting monthly research with users in Japan and the US