• Delivered excellent customer service by managing client inquiries, scheduling appointments, and supporting daily office operations.

• Assisted sales efforts by preparing quotes, processing renewals, and following up with leads to drive customer retention and revenue.

• Streamlined administrative workflows and supported team coordination, improving efficiency and overall client satisfaction.

• Engaged in a 16-week fellowship program, acquiring expertise in data cleaning, transformation, analysis, and visualization using SQL, and Tableau, alongside continuous professional development.

• 200 hours of instruction time with a hands-on mastery of data tools, communication training, networking, and client work with actual companies.

• Developed mockups, low-fidelity prototypes, and mobile screen designs, presenting a competitive analysis to key stakeholders to communicate insights and strategic recommendations for improving product design and user experience.

• Revamped the user onboarding process, reducing setup time by 30% and increasing user satisfaction scores by 25% within six months.

• Conducted a comprehensive market analysis of top competitors, pinpointing key areas for improvement and driving a 15% increase in our product's market share through targeted feature enhancements.

• Collaborated with the owner and stakeholders to design and prototype website pages, creating low/high-fidelity wireframes based on user pain point analysis to enhance user experience and effectively communicate design insights.

• Collaborated cross-functionally with designers, developers, and accessibility experts to ensure the project met both technical and user accessibility standards, resulting in a more inclusive and effective product.

• Offered services creating designs for websites, applications, and business cards while coordinating with clients.

• Designed and iterated user interfaces using Figma and Adobe XD, improving usability and visual consistency across multiple client projects.

• Delivered custom UX solutions based on client feedback and analytics, resulting in repeat contracts and a 4.9/5 average satisfaction rating.

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