Building the framework which are powering ServiceNow Products(CSM, ITSM, HR, Contract management) to leverage AI for automating processes, recommending solutions, simplifying workflow logic, and reducing the workload of engineers and support agents. Bringing Document Intelligence product to Servicenow where agents and customer can interact with document in form of Q&A, Metadata extraction, Summarization using RAG on LLMs

Part of a Team that created a Customer Service Management , Field Service Management, Community Application on ServiceNow Platform. Developed Resolution Shaper visualization tool which give visual perspective for Task progression to conclusion. Worked on Field Service application to develop tools like Task Dispatcher, Agent Recommendation, Task Calendar. Community application which provide unified platform to share knowledge and address common issues faced by different teams. Design and implemented Product with internationalization and WCAG compliant

Development of a DevOps platform to onboard, build, configure, deploy and monitor applications for continuous delivery using agile methodology. Monsoon application creates agile infrastructure to scale up and scale down hardware requirements for an application

• Translate functional requirement of clients to Technical implementation.

• Work as a team to analyze, design, build, deploy and manage portal application using Web Dynpro Java,ABAP, Java, JSP,Javascript, jQuery