# Vinay Rambhia > Staff Software Engineer, Machine Learning at ServiceNow Location: San Francisco Bay Area, United States Profile: https://flows.cv/vinayrambhia Looking for a professionally challenging full time position. Software Engineer with a meticulous understanding of requirements, analysis, design, building, deploying, and managing application developments. Skilled in quick adaptation to new technological and management skills to assist the team in implementing and delivering new products within a short time span. ServiceNow Building the framework which are powering ServiceNow Products(CSM, ITSM, HR, Contract management) to leverage AI for automating processes, recommending solutions, simplifying workflow logic, and reducing the workload of engineers and support agents. Bringing Document Intelligence product to Servicenow where agents and customer can interact with document in form of Q&A, Metadata extraction, Summarization using RAG on LLMs Part of a Team that created a Customer Service Management , Field Service Management, Community Application on ServiceNow Platform. Developed Resolution Shaper visualization tool which give visual perspective for Task progression to conclusion. Worked on Field Service application to develop tools like Task Dispatcher, Agent Recommendation, Task Calendar. Community application which provide unified platform to share knowledge and address common issues faced by different teams. Design and implemented Product with internationalization and WCAG compliant. Apple Development of a DevOps platform to onboard, build, configure, deploy and monitor applications for continuous delivery using agile methodology. Monsoon application creates agile infrastructure to scale up and scale down hardware requirements for an application Chevron Development of website and web components for manufacturing shop floor application. This website is the front-end for an application that integrates with manufacturing shop-floor systems, databases, and an ERP system. Frontend development using YUI libraries for SAP XMII implementation which will be used by oronite plants operators in various countries for transition from paper based workflow to SAP based workflow. Specialties: Languages - Java, JavaScript, Python, HTML, CSS Technologies - JSON, Groupdocs, Docx4j, PDFBox, AngularJS, jQuery, YUI, Ajax, XML, Bootstrap, Moment, D3, HighCharts, React, SCSS, MS SQL, Oracle, Eclipse, Intellij, Docker, Jupyter Platform - ServiceNow, Nvidia Triton ## Work Experience ### Staff Software Engineer @ ServiceNow Jan 2020 – Present Building the framework which are powering ServiceNow Products(CSM, ITSM, HR, Contract management) to leverage AI for automating processes, recommending solutions, simplifying workflow logic, and reducing the workload of engineers and support agents. Bringing Document Intelligence product to Servicenow where agents and customer can interact with document in form of Q&A, Metadata extraction, Summarization using RAG on LLMs ### Senior Application Developer @ ServiceNow Jan 2016 – Jan 2019 ### Application Developer @ ServiceNow Jan 2014 – Jan 2016 | Santa Clara, CA Part of a Team that created a Customer Service Management , Field Service Management, Community Application on ServiceNow Platform. Developed Resolution Shaper visualization tool which give visual perspective for Task progression to conclusion. Worked on Field Service application to develop tools like Task Dispatcher, Agent Recommendation, Task Calendar. Community application which provide unified platform to share knowledge and address common issues faced by different teams. Design and implemented Product with internationalization and WCAG compliant ### Application Developer @ Apple (Larsen and Toubro) Jan 2014 – Jan 2014 | cupertino Development of a DevOps platform to onboard, build, configure, deploy and monitor applications for continuous delivery using agile methodology. Monsoon application creates agile infrastructure to scale up and scale down hardware requirements for an application ### Application Developer @ Apple (Larsen and Toubro) Jan 2010 – Jan 2014 -Translate functional requirement of clients to Technical implementation. -Work as a team to analyze, design, build, deploy and manage portal application using Web Dynpro Java,ABAP, Java, JSP,Javascript, jQuery ### Application Developer @ Apple (Larsen and Toubro) Jan 2012 – Jan 2014 | San Ramon ,Califorina CA Development of website and web components for manufacturing shop floor application. This website is the front-end for an application that integrates with manufacturing shop-floor systems, databases, and an ERP system. Frontend development using YUI libraries for SAP XMII implementation which will be used by oronite plants operators in various countries for transition from paper based workflow to SAP based workflow. ### Application Developer @ P&G (Larsen and Toubro Infotech) Jan 2011 – Jan 2011 Customization to Enable B2B Procurement End User to change Organization assignment, add/delete roles and activate/deactivate as a Self Service functionality so to reduce the security related workload on BBP support and Security teams.Customization done for Invoice Simplification. ### Application Software Developer @ Ingram Micro(Larsen and Toubro Infotech) Jan 2010 – Jan 2010 Vendor Report Admin Portal for Ingram Micro was developed using MVC architecture. Application is used by partner/vendor to request as well as see various reports, transactions assigned to them. Administrator can add, delete vendor, give and revoke rights for various types of reports and transactions available to partner/vendor. ## Education ### Masters in Computer science University of North Carolina at Charlotte ### Bachelor of Engineering - BE in Computer Engineering KJ Somaiya College of Engineering, Vidyavihar ### Bachelors in Computer Engineering University of Mumbai ## Contact & Social - LinkedIn: https://linkedin.com/in/vinay-rambhia-b0002810 --- Source: https://flows.cv/vinayrambhia JSON Resume: https://flows.cv/vinayrambhia/resume.json Last updated: 2026-04-12