• Developed and implemented Integrated Response Technologies (IRT) for Fortune 500 biotech, pharmaceutical, CRO’s, and government health organizations.

• Authored functional specifications, 3rd party vendor data integrations and statistical randomization/medication lists for documenting complex system requirements.

• Generated change requests on existing IRT systems based off of client updates to protocol or additional integrations with multiple vendors.

• Driving internal software development from client introduction until product go-live.

• Provide in-depth education and setup for client-side-integration of training software.

• Closely collaborate with technical teams to exceed client expectations in product quality and implementation timeline.

• QA final training product prior to client launch.

• Identify and track pre-launch technical issues to resolution.

• Provide training and setup assistance for Learning Management System in conjunction with training software.

• Developed and implemented clinical trial software for Fortune 500 biotech, pharmaceuticals, clinical research organizations, and government health organizations

• Managed 6-8 clinical trial software development projects worldwide from initial client contact to study close out. A study's duration was anywhere from 6 months to 3 years and study sizes ranged from 100 to 15,000 participants.

• Managed diverse teams of internal and external software engineers, clinical trial managers, statisticians, and lead clinical research associates.

• Mentored new Project Managers.

• Liaised with other coworkers to improve processes within Almac and clients.

• Developed site materials to be distributed through email, portal, or standard snail mail.

• Performed project manager responsibilities during the maintenance phase of projects

• Daily tasks included managing the drug labeling processes within IVRS, reviewing and performing data modifications, reviewing accuracy and of automatic and client requested drug orders, ad hoc reports and the translation and distribution of site materials to ensure quality and timely completion.

• Provided support and training of Project Specialists and Technical Support Center.

• Generated change requests for all required software or documentation updates as requested.

• Assisted with technical support for assigned studies.

• Addressed client inquiries and conducted project-specific sponsor teleconferences.

• Reviewed tech support logs for trends and provided troubleshooting and problem solutions.

• Provided training to clinical study staff at investigator meetings.

• Provided end users worldwide with tier I and II support on clinical trial SaaS managing 3-5 requests per hour.

• Liaised future product enhancements from client requests for developers and sales.

• Authored internal support documents for support team and maintained team’s intranet page.

• Assisted end users in resolving operational issues via review, analysis, and IT systems evaluation