Built internal tools that enabled support engineers to work more efficiently

Improved the quality of core products and developer experience

Performed data migration of 40,000+ Desk.com support cases to Zendesk

Revamped support case categorization and creation flow in developer dashboard,

Fixed errors and data quality issues in backend integrations with bank APIs

Managed project to integrate Salesforce and Zendesk using a two-way data sync

Built lead pre-qualification system which obtains and saves critical client data

Architected robust geocoding cycle featuring two external and two local services

Implemented optimizations of internal tools for operations and sales teams

Improved sensor chemistry formulation using DOE’s to increase glucose response by 50%.