• Assist students and staff with network connectivity issues, computer hardware/software issues, virus/malware removal, DMCA (Digital Millennium Copyright Act) violations and providing quality customer services through a variety of correspondences.

• Fulfill technical troubleshooting tasks by conducting on-campus appointments with residential students.

• Escalation of IT issues to partnered divisions of the department in effort to resolve problems of varying nature and complexity.

• Provide productively-geared software to students and faculty as well as information on how to properly maintain health, security, and privacy of personal and office computers.

• Contact UCSD alumni and various companies in effort to sanction funds for UCSD operation costs, construction, and academic programs. Philanthropic campaigns were constructed through these funds, allowing the possibility of annual grant and scholarship offers.

• Complete weekly fundraising goals through interactive and competitive progression schemes with other callers.

• Collect data on alumni regarding employment, marital status, and other information for statistical analysis of alumni trends within the U.C. system.

• Inspire alumni to proactively participate in fundraising opportunities to aid current students in need of financial assistance.