• Lead end-to-end design for internal operational tools supporting autonomous vehicle bring-up and fleet readiness, reducing operational delays by 15% through streamlined workflows and enhanced usability

• Own cross-functional collaboration with product, research, and operations teams to map complex workflows, uncover critical pain points, and drive high-impact UX decisions

• Conduct field research through ride-alongs and hands-on workshops with vehicle operators to inform user-centric solutions that improve task efficiency and reduce onboarding time

• Designed scalable, safety-critical systems balancing technical constraints with user needs, setting a design foundation for future fleet readiness tools.

• Defined and designed an Agentic LLM product for a stealth startup, creating workflows, interaction models, and prototypes that are being leveraged in active VC fundraising efforts.

• Lead and mentor design team of 3 to create comprehensive e-learning platform featuring scheduling, data visualizations, and integrated checkout experience

• Conduct UX audits and heuristic evaluations for enterprise clients, delivering actionable recommendations that address usability gaps and improve satisfaction metrics

• Provide accessibility consulting services, ensuring client products meet WCAG 2.1 AA standards and implementing inclusive design practices

• Successfully maintained the UX of the global localized webpages, working with 150+ markets, improving communication across multiple channels, and creating scalable templates which led to higher user engagement, reduced drop rates, and increased conversion rates.

• Enhanced project prototypes by utilizing advanced interactive techniques in Figma, leading to higher project implementation, increased comprehension for stakeholders, and more clarity for engineers during development.

• Designed end-to-end projects for Volvo Cars Tier 1 e-commerce site, resulting in the direct improvement of web features that elevated user experiences and improved brand engagement which was reflected in higher JDPower MWES scores.

• Conduct web analysis to identify user needs, while also crafting templates and components needed to develop a more consistent web experience globally.

• Provide insightful feedback to UX review and critique sessions to enable and ensure collaborative design discussions.

• Deliver data-driven insights by conducting 1:1 user research interviews and usability studies which also support informed decision-making and optimized user-centered design strategies.

• Present effective presentations and case studies for Volvo employees, promoting, and amplifying the value of UX.

• Successfully transition to UX role from previous Sr. Test engineer position.

• Designed compelling Proof-of-Concept UX/UI mockups, enabling key stakeholders to identify the next steps to transition projects from the concept phase to development.

• Organized and launched test plans for next-gen infotainment systems, serving as the key stakeholder for determining the go/no/go of SW release into production.

• Significantly reduced lead time by over 30% by developing scripts to expedite product deliveries to key partners, helping to accelerate software changeover processes.

• Efficiently managed a test fleet of 8+ vehicles which led to the proper configuration of test objects for each project and helped to effectively coordinate assignments for localized testing efforts.

• Support Infotainment and Telematics activities in the Vehicle Cockpit and Mobility group (including HW/SW)

• Support the development of Infotainment and Telematics system according to customer requirements

• Perform vehicle debugging and analysis activities

• Responsible for open issue maintenance

• Provide test coordination

• Perform test phone, navigation and radio test activities, in addition to Mobile Online Services test activities

• Document the development, and support effort, according to ISO procedures and customer and department requirements

• Support the customer in testing components on the bench or in the vehicle