• Spearheaded the development of AI-driven solutions to enhance business applications, improving orchestration between AI agents.

• Delivered a comprehensive architecture for high-usage customer information applications, ensuring security and compliance with PII data.

• Implemented Retrieval Augmented Generation (RAG) using GCP, enabling benchmarking for Environmental Social Responsibility (ESG).

• Architected and delivered end-to-end Azure solutions for a healthcare organization, ensuring data security and compliance.

• Led the integration of S/4 HANA with Azure API Management, optimizing service connectivity and authentication.

• Championed automation initiatives, reducing incident counts by 5-10% annually across 800+ applications.

• Directed application services for SAP and over 170 applications, enhancing operational efficiency across intermodal and engineering sectors.

• Established strong client relationships, ensuring effective communication at all organizational levels.

• Supervised a global team of 120+, implementing strategic improvements that elevated performance metrics.

• Facilitated design trade-off discussions, balancing customer experience with development costs, resulting in optimized project outcomes.

Provided technical expertise and support to diverse client base. Offered technical consulting services in alignment with specific business objectives.

• Oversaw customer services for over 15 applications, ensuring high-quality technical solutions.

• Implemented a global delivery model to optimize resource allocation and enhance client satisfaction.

• Collaborated with cross-functional teams to address technical challenges and streamline operations.